Novotel Cairo Airport Reviews

Response from Property: Dear Valued Guest,Thank you for your kind feedback regarding your recent stay at Novotel Cairo Airport. We are delighted to hear that you found our location convenient for your travel needs and that our facilities, including the swimming pool, restaurants, and attentive staff, contributed positively to your experience. It is also gratifying to know that the online check-in process was smooth and that you enjoyed the cleanliness and spaciousness of your room. We take pride in offering a complimentary buffet breakfast with a diverse selection to cater to our guests’ preferences. Your appreciation of our shuttle service further underscores our commitment to providing convenience for our guests.We look forward to welcoming you back in the future.Best Regards, Atta El Dessouky General Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay. I apologize for the condition of your room, as cleanliness and proper preparation are fundamental to our service standards. I will ensure that your comments regarding the housekeeping staff's communication skills are addressed. I appreciate your positive remarks about our dining options and the facilities. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Regards, Atta El Dessouky General Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Novotel Cairo Airport. I sincerely apologize for the inconveniences you experienced, as your comfort and satisfaction are of utmost importance to us.I understand that the lack of clear signage for the shuttle service caused confusion upon your arrival. We strive to provide clear directions to our guests, and your comments will be taken into consideration as we evaluate our communication methods.I regret to hear that the room you received did not meet your expectations, especially after making a special request. It is our goal to provide our guests with the accommodations they desire, and I apologize for the oversight in your room assignment.Additionally, I appreciate your feedback regarding our communication skills. We are continually working to improve our service, and your experience highlights areas for enhancement.Thank you once again for your comments. We value your insights and hope to provide a more seamless experience in the future.Best Regards, Atta El Dessouky General Manager

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you faced during your check-in process and the subsequent issues with your upgraded room. It is our priority to ensure a seamless stay for all our guests, and I regret that we fell short in this instance. Your feedback regarding cleanliness and room amenities will be reviewed with our housekeeping team to enhance our standards. We appreciate your understanding and hope to provide a more pleasant experience on your next visit.Best Regards,Atta El DessoukyGeneral Manager

Response from Property: Dear M281856****, Thank you for sharing your stay experience. We sincerely apologize for your feedback regarding the wait during check-in, room cleanliness, and front desk service. These issues did not meet our standards, and we will take your feedback seriously. Sincerely, Atta El Dessouky, General Manager

Response from Property: 尊敬的客人，感謝您對我們的評價。我們很高興您喜歡房間的寬敞與便利的地理位置。我們期待您的再次光臨。此致，Atta El Dessouky總經理

Response from Property: 尊敬的客人，感謝您分享您的反饋。我們對於接駁巴士等候時間過長的情況深表歉意，並將進一步檢討相關流程以提升服務效率。您的意見對我們非常重要。此致敬禮，Atta El Dessouky總經理

Response from Property: Dear Valued Guest,Thank you for your positive feedback regarding your recent stay at Novotel Cairo Airport. We are pleased to hear that you found our location convenient and enjoyed our 24-hour shuttle service. It is gratifying to know that the meals you had for breakfast and dinner met your expectations and that our staff was accommodating in allowing you to dine even after regular hours. We appreciate your understanding of the busyness that can arise from hosting tour groups, and we are delighted that you still found the variety of options enjoyable. Your comments affirm our commitment to providing a comfortable experience for our guests, especially those arriving late or catching early flights. We hope to welcome you back soon for another pleasant stay.Best Regards,Atta El DessoukyGeneral Manager

Response from Property: Dear Guest, thank you for your positive feedback on our room facilities and location. We understand that the airport transfer arrangements may have affected your experience. Please rest assured that we will continue to seek opportunities to improve our services to ensure a smoother experience in the future. Sincerely, Atta El Dessouky, General Manager

Response from Property: Dear Valued Guest,Thank you for your feedback regarding your recent stay. I am pleased to hear that you found our location convenient. However, I apologize for the inconvenience caused by the sink drain issue. Your comments are valuable to us as we strive for continuous improvement.Best Regards,Atta El DessoukyGeneral Manager

Response from Property: Dear Guest, thank you for your positive review of our hotel. We are delighted that you were satisfied with the hotel's facilities and location. We will take your feedback to heart and strive to improve plug compatibility to provide a better experience for our guests. Sincerely, General Manager Ata El Desuki

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience at Novotel Cairo Airport. We are pleased to hear that you found our location convenient for airport access and appreciate your positive remarks regarding our pool area and dining options.We acknowledge your feedback regarding the quality of the food and the Wi-Fi service. It is our aim to provide a satisfying culinary experience, and we will consider your comments as we strive to improve our offerings. Additionally, we regret any inconvenience caused by the Wi-Fi strength and encourage our guests to explore the ALL benefits program for enhanced connectivity.We appreciate your kind words about the convenience store and souvenir shops, which we believe add to the convenience of our guests' stays. Your feedback is invaluable as we continue to enhance our services.Best Regards, Atta El DessoukyGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and facilities. We continuously evaluate our offerings and will take your observations about the room's condition into consideration for future enhancements.Best Regards, Atta El DessoukyGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay. I appreciate your positive comments about our location and shuttle service. I regret that you found our pricing and room condition unsatisfactory. Your insights are valuable as we continuously strive to enhance our guest experience. Best Regards, Atta El Dessouky General Manager