Sol Katmandu Park & Resort

Hotel was close to all amenities, rooms were good. My daughter didn’t like the food at Dinner.

Room Katmandu room with a shower, on 6th floor overlooked looking evening entertainment area. No external noise issues other than being close to the lifts and hearing people going back to their rooms but not so bad we couldn't sleep. No unwanted smells on the balcony which ive read in other reviews, we didnt smell any 'substances' at all during our stay. Rooms are very small and only a tiny amount of storage space, especially difficult with a buggy in the room. No hanging space for maxi dresses. Had to clear towels off bathroom undersink to store any toiletries. Air con didnt work, spoke to reception twice and still nothing done so on 3rd day spoke to a manager (think his name was pedro) and he immediately got us a fan which was a god send in 35+ degree heat after 2 nights of no sleep due to the heat. He also got us more towels as the maids kept leaving us only 2 towels for 3 of us in the room. Beds comfy, shower powerful. Like that you just use your band to unlock door so no issue ratching for a key. Rooms cleaned and towels changed daily, good standard of cleanliness. Food Im at very fussy vegetarian, we ate out for a change of scenery 2 out of 7 nights. Of the 5 nights eating in the hotel, there was only 1 night I really struggled and ended up with plain pasta with a tomato sauce as it was Mexican night and the only veggie option was vegan chilli and I can't get away with anything mince texture. Apart from that, every other meal was fine, I wouldn't say outstanding but for all inclusive the quality was good. My 4 year old 'beige freezer food eater' managed ok with pasta, chips, chicken fingers, hot dogs etc. Parents please supervise kids!!! The amount of wasted food we seen by small kids helping themselves and dropping food all over the counters was ridiculous and also made it unclean for other people, although the staff were very efficient and cleaned as soon as it was noticed. Food was replenished quickly. Snack bar by the pool was great, we all found something in there we could eat if we missed breakfast or lunch in the main restaurant. Drinks and ice cream Cocktails are pretty rubbish and pre-mixed, slush great for kids, tokens were a pain on day 1 but we saw several stray cups laying around so collected a few up and in no time we had a few more tokens which made life much easier than having to find the same 3. Cups were fine, no funny taste, no issues. Biggest disappointment for me was no iced coffees, if you ask for one you get given a cup of ice and told to help yourself to a hot coffee from the machine to pour onto your cup of ice, it was vile. Ice cream is vanilla or chocolate tiny tubs, there's a big sign at kids eye level at the pool bar with all the lollies to pay extra for which was a bit of a pain as our 4 year old kicked up a fuss for one everytime we walked past. We took a drinks caddy, it was so handy and totally recommended (about £4 off temu)! Location Perfect. Shops right outside the front to grab essentials,

So good, why do people write bad reviews about this place. Our stay was fabulous, the food was plentiful and I'm gluten free. The hotel is spotless and smells lovely everywhere you go. What a great cleaning team this hotel has. The attractions are great, I highly recommend a few bacardis before the upside down house for the laughs. The pools were good and the areas around really clean. The entertainment was good, water sports during the day and disco, funfair and bands at night. 3 points for the hotel manager though... 1) Where is the Aqua Zumba?? 2) Please move the smoking area, can not breathe coming through main doors where everyone sits to smoke. Not nice for non smokers. 3) Please tell your pool team to move people's towels off the chairs. Some chairs we saw all day with no body on and people can not sit down. Other than that the hotel, room, facilities, staff and customer service was great