Cambridge House Hotel

This clean room boasts excellent facilities and a convenient location near the train station and Cambridge University. The only downside is the somewhat complex check-in process which requires contacting the manager who may not always be on-site.

Awful - the worst hospitality you could imagine. Arrived at 9.15pm and the first problem was the external door code not working. No one to answer my ringing of the ‘24/7 doorbell’. Eventually an automated response gave me a new code, but a 20 min wait after a very long day travelling was very poor. The room was equally poor - the bathroom had not been cleaned, probably in a while, with the hand basin being especially grubby, the shower overflowed if on for more than thirty seconds and the basin took ages to drain. The toilet seat didn’t fit the toilet even slightly. The pillows were of the cheapest foam chips variety, old, clumpy and so uncomfortable that I removed them completely. The pillowcases smelt strongly of previous occupants - that was a really poor experience. Leaving the ‘hotel’ for a quick breakfast, I was then locked out for half an hour as my code still didn’t work and no-one answered the doorbell (9.30am). Luckily a departing guest eventually gave me access. The only good thing about this hotel is that it is near the station.

Not a good hotel. Our first room had broken radiators, which couldn’t be turned off. This meant the room was boiling hot, and instead we were given a giant (and loud) aircon machine. The room was also dirty, with hairs on the bed. After complaining, we were moved to a larger room upstairs, which, whilst better than the first, was still not great. The shower didn’t drain properly, and it still wasn’t super clean. We would not stay here again, mostly due to cleanliness and faults in the rooms themselves

Yesterday I spend 14 hours at the hospital and I really was hoping to rest. I came to Cambridge house hotel and instead of that I got the worst experience. First I couldn’t get in the house, I ranged many times and knock the door passed half an hour when other residents help me to reach one of staff members. Just for the record , from the other residents I know that it wasnt just me chasing the entrances to the house, they too stood for awhile to get in. Then someone who absolutely didn’t care managed to tell me the code to get in my room. Room was filthy, my socks became black after couple min on that rug, one towel provided already been used , hairs In the bed and dirty pillow cases. I though that was all already enough, but no .. I haven’t sleep that night!other residents was up all night , slapping doors , talking laud( I can hear water running next door). House is so laud like it was impossible to sleep even if I was exhausted.

I booked a room for my cousin and his wife who would be visiting from Germany (I live nearby, but don't have space to put up guests). They were attracted to the hotel because of its convenient location, and a charming photograph of one of the rooms on their website. N.B. I am writing about the Cambridge House Hotel in Tenison Road, Cambridge, UK (not to be confused with other hotels with similar names elsewhere). My cousins weren't sure how to pay using Euros, so I prepaid everything for them in £ sterling (it was not cheap), and they repaid me in cash. Almost everything at this hotel is automated, but there was an employee there when we all arrived – who wouldn't allow us access to the room without payment of a further £50, as "damage deposit". This already made me uneasy, but I paid up. We were then led to the room, which wasn't anything like the one in the picture, not nearly as nice. We had booked for three nights. The first two went well enough, but at about 4 am on their last night, my cousins were woken by the sound of rushing water: the cistern in the tiny bathroom had snapped, or burst and sprung a leak, or something while they were sleeping, and water was gushing down, and through, spilling out of the bathroom into the bedroom. The wife of the couple started mopping up with towels, paper handkerchiefs and anything she could lay her hands on, while her husband tried phoning the manager. No reply. (N.B. the website says the hotel staff are available 24/7, but there was no sign of this at the time). It took THREE HOURS before anyone arrived to take over. My cousins checked out shortly afterwards. My cousins then asked for a refund for the last night, to which the hotel agreed. Of course, as I had paid in the first place, it fell to my lot to arrange this, which was difficult as I myself was about to go away. But I communicated with the hotel with texts going back and forth from my other destination. Finally, they notified me that the money had gone into my account, "but [would] take a few days to clear". It never cleared and I am convinced it was never paid. Not only did we not get the compensation, I never even got my £50 "damage deposit" back. I have written to and texted the hotel several times since, and never got a reply: hence this review, which I warned them I would write if they didn't sort out the refund. I consider this hotel a fly-by-night operation, charging market prices for a shoestring DIY service: fine if all goes well, appalling if anything goes wrong. The complete automation of everything and absence of human beings on the premises is geared for young people; anyone older could struggle. In addition, the room furnishings looked as if they had been thrown together in a cost-cutting exercise: the "air-conditioning unit", for example, "vented" to the outside via a big jagged hole in the plaster and brickwork that had never been made good. I am still furious with the hot