The Royal Hotel Campbeltown

The whole experience was dreadful. When we first walked in a girl had to get up from her seat at one of the tables grudgingly to welcome us. Her attitude was so bad it was almost as if she didn’t want to be there. When we were ready to order our lunch we had to present ourselves to the staff to say we were ready to order. Everything about the whole experience was shocking! The staff really need a lesson on how to greet and serve staff. I can only assume that the 4.6 rating of this venue is from the experience of hotel stays and not locals popping in for lunch which I assume is less of an income than the hotel stays. It’s so sad to see as I grew up with this place being the place to go for a lunch, or pot of tea, it was always a hustling bustling place to be, not now. Sad days.

Staff and hotel excellent. Staff polite and helpful. Rooms clean and welcoming. Food in restaurant good but service a bit slow due to staff shortages but we were in no rush. Defo recommend as central to everything

Stayed here on a 3 day break in the area. Warm welcome from the friendly lady on reception. Our room wasn't quiet ready, so she took us to the hotel bar and set us up with some free drinks. Room was very nice and had a lovely view of the harbour, looking lovely in the sunshine. Nice spacious room with lovely big bed and great linens. Huge wardrobe with lots of nice wooden hangers. Decent tv with sky and lots of chanels. All in the all the room was great and only niggle was no soap in the bathroom but we could have easily asked for this. Breakfast in the hotel was THE BEST we have ever had and was definately a 10/10. The dark hair lady who runs it is a total star and should be running the whole restaurant or even the hotel. She is super friendly, great sense of humour and also has fantastic attention to detail. Really enjoyed our interactions with her each morning. Their is a large continental selection with a great coffee machine. Also a very extensive cooked breakfast with EVERYTHING you could ever want. For an older hotel, its still looks very classic and has some really lovely features. Price wise its similar to the other hotels in Campbeltown but has the best location with the nicest view. We ate in the hotel restaurant on our first night and were impressed by the very extensive menu. We sat down at 7:30pm and our order was taken about 7:45pm, with our drinks quickly arriving. Time went by and by 8:45pm our starters hadn't arrived, so we did that typically british thing and decided to say nothing until 9pm. We called one of the young waitress's over and explained our situation, she apologised and said she would investigate straight away and would make sure we were compensated. A few minutes later our original waitress came over looking totally mortified and explained that she had accidently not placed our order. She was so so apologetic and said that everything would be on the house, including all drinks etc. Our food then quickly arrived and was DELICIOUS. I was really impressed by how they handled this and we left with a really positve opinion of the restaurant and have nothing but praise. All in all its a great hotel with some super lovely staff, a very good chef, best breakfast we have ever eaten and in a great location. Highly recommended.

Stopped in here for lunch during a day trip. Very tired and dull looking however due to reading reviews we decided to order food. This was a bad decision! Starters were okay but the fish and chips were very poor. Fish was tasteless and chips I'm sure were reheats. Considering the supply of fresh fish in the area I would have expected this dish to be excellent. Very disappointing. Young waitresses although young were friendly enough but did lack hospitality experience.

Friendly reception staff - Thank you Alison for your local knowledge and help. The restaurant was warm and the food was excellent. I had the steak and would thoroughly recommend it! A great thank you to the serving staff especially Margaret Ann who was very friendly and helpful. We had a drink in their bar which had a lovely atmosphere. We stayed for the weekend during Storm Bert in November and had a large room on level 3 (38) which was warm and comfortable. We will stay there again