Hotels Near Cartier Cancún in Cancun

This review is in comparison to our previous stays, not our initial thoughts on the property. The Vine has always been our go-to resort and our last visit in November 2019 was amazing. Unfortunately we have found that the quality just isn't as good as it used to be: Food quality was the biggest disappointment and has definitely gone downhill. Bluewater was always our favourite but quickly became our least favourite this trip. Pizza at Nebbiolo is delicious. House red wine has changed and was horrible. A/C in the room was minimal - would not go below 71 - we requested a fan but unfortunately didn't get one (yes we know to close the patio doors to ensure it's on). The main areas/restaurants also used to be air conditioned but no longer seem to be, especially in Dragons. Chair game is fierce! I enjoy the sunrise and would be down around 6am and a lot of hot spots were already saved. We were there for 7 days in a Preferred Junior Suite and only received bar/snack refills one day. We mentioned to our floor butler and asked for the refill, still nothing! Normally we received three mini liquors, Pringles and M&M's daily... this trip only on the day of check in. It's unfortunate because we truly do love The Vine - the rooms, views, pools, entertainment and service are still outstanding, but in comparison to previous visits it's no longer a resort we care to return to. Side note: Ricardo at Nebbiolo is fantastic and was the star of our week!

Good location. Have a lot activities to do. The staff are nice and helpful. The beach is perfect and beautiful to swim and walk around and the food and wine is also really good here.

I booked the Pyramid - Ocean Front room with two other couples based on the online reviews and the fancy brochure I perused online and I wish I could give it 5 stars. To begin with, I booked the Ocean Front room as this was supposed to be an adult-only block of rooms, yet they were not -- there were families with children in this block of hotel rooms, which was quite annoying as I was charged more for choosing the ocean front - adult-only room. Having to go up a set of stairs before reaching the elevators that would take us to our hotel room -- with luggage, mind you, was not fun at all. A huge design flaw. Check-in was fairly quick because we booked the rooms with the black wristband and so that was okay--we avoided a long line. The rooms were clean but the two bathrooms were extremely dated--not at all what you see in the pictures. The pillows were awesome and the bed was comfy enough. The alcoholic beverages were awful, awful, awful. They were extremely watered down and quite frankly a huge disappointment. The choices were extremely limited and what they offered was not good at all--not even the margaritas. The food was okay at the two buffet halls that we frequented----and as with every other review--we couldn't get a reservation at Careyes or Benazuza the nicer restaurants on the property--as they were booked well in advance. The Italian restaurant--La Trattoria was horrible--the food was undercooked and flavorless. We ended up leaving the restaurant and going to eat at the buffet hall--which is where ate for the rest of our stay. There's a lot of walking and a lot of little bridges throughout the property so wear comfortable shoes. The pool was nice and clean, but there wasn't really an adults-only area. We had no trouble finding lounge chairs and if you sit away from the swim-up bar, they do have poolside servers offering drinks--but again, watered-down versions of any alcoholic beverage requested. To get to the beach get ready to go down a huge set of stairs -- the water was very choppy, but if you like the waves like I do, then you'll definitely enjoy the beautiful blue-green water. If you booked your stay with JetBlue Vacations --as we did -- and you added the free transportation (Insider Experience) be sure to schedule your departure well in advance (3 days) or you will have to pay for a taxi to take you to the airport because they will not pick you up nor answer their phone. Also, have your info handy when you arrive at their bus/taxi pick-up location as you're going to need it to even get on the bus to be taken to your hotel. All in all a big disappointment--so I'm glad we only booked a 4-day/3 night mini vacation. We made the best of it and it was nice to get away, but we will definitely not be returning to this property.

This was a beautiful hotel. I had a great time! Hotel was very clean & staff were AMAZING. Also it’s very entertaining you guys must stay here on your visits 😊😊😊😊 My room was beautiful as well guys ocean front 😍

We had a wonderful experience at La Luce Italian restaurant. The food was delicious, authentic, and well-presented. I enjoyed every bite of my meal. The service was excellent as well. Our hostess, Diana, greeted us warmly and seated us promptly. Our waiter, Ismaiel, was very helpful and interactive, checked on us frequently, and made us feel welcome. He also had a good sense of humor. The chef, Sergio, personally came to say hi and thanked us for dining at his restaurant. He was very friendly and professional. The manager, Rizo, also stopped by our table and asked us about our experience. He was very courteous and attentive especially to our dietary restrictions. Hats off to him for going all the way to Maxal to get 3 milk cake for us. I would highly recommend this restaurant to anyone looking for a cozy and satisfying Italian meal. It was one of the most memorable dining experiences I have had in Cancun

The Beachscape Kin Ha Villas in Cancun surpassed our expectations. After a small problem with our room the staff found us a new room and upgraded us to a suite, which was wonderful. The views from the sea view rooms are astounding. The staff are all very friendly and helpful. Reception very helpful. Staff serving breakfast work hard and are always smiling. They also work in the evenings in the restaurant on the beachfront and bar. The food is very good. We had breakfast included. It was a hot and cold buffet with all sorts of different Mexican and European dishes. Cereal, fruit and pastries. All so nice. The restaurant food was also great. The grounds and gardens were beautiful. The only small detail we would have liked was a full length mirror, but after speaking to reception at the end of our stay they informed us that they are in 98% of the rooms. We should have asked at the beginning! We came to relax for four nights and were definitely able to do that. There is no thumping music playing like some of the other resorts close by. The beach is clean and the water is so clear. Beachscape has a little shop which sells nice beach clothes, swimwear and toys for children. It also has beer, juice, milk, etc… There is a 7/11 around the corner. There is also a supermarket (huge) about ten minutes walk away. This has everything you could possibly need and more! DO NOT be drawn in by the people at the top of the escalators in the supermarket on your way out!! They will ask to see your receipt and tell you that you can get a huge reduction in price on a catamaran trip and breakfast in a beautiful hotel around the corner for 90 minutes of your time. They will take you to another hotel miles away and try to make you buy time share and stay there for hours! The extremely friendly man who talked us into going was not at all friendly once we said we didn’t want time share and was very unhappy when we insisted he call us a taxi to take us back!

Fantastic property in terms of commons areas. The rooms are pretty outdated and have an adjoining room which feels very unsafe. The pool and beach and breakfast is very good. If I was to give rating in terms of rooms no more than 3 star common areas are a 5 out of 5.

Bait and switch masters. Given the fact that this is a very popular resort, management obviously feels entitled to provide the service they deem minimally sufficient in order to maximize profits. My wife and I unknowingly made reservations for a takeover four day weekend. The group doing the takeover had their own events either away from the resort or in specific areas of the resort with no access available to the other guests. I had no issue with that fact given that they paid extra for their events. The fact that the group had over 80% of the rooms reserved resulted in the events organized for the rest of the guests, having next to no attendance, the club was dead every night we were there. The takeover group was very friendly and we had no issues with them. We didn’t see them very much. I requested a transfer to another one of their resorts but Adrian Guevara, supervisor on duty for Premier member services, was unwilling to transfer us unless I paid current prices for those resorts. I made my reservation for temptation ten months ago and even then, the rooms were far from inexpensive. I was not willing to pay more to be transferred. Mr Guevara was rude and the furthest thing from service oriented. Though the entertainment staff tried to improve the atmosphere, the playmakers were for the most part, the only ones on the dance floor every night we were there. Overall, a very unpleasant experience.

The hotel was nice and clean. Food was just ok. I've had better at an all inclusive resort. We only stayed for 1 night so we didn't get to enjoy the pool but it looked nice. We booked the ocean view room and I must say I'm so glad we did! The view was gorgeous. The room itself was pretty big and very clean. My only complaint about the room is we couldn't find an outlet to charge our phones. Coming from Tulum, I booked the room for 1 night so we could relax before catching an early morning flight back home. When booking the room I read that kids were not permitted so I was under the impression it was an adult only resort. I guess I should have read the description better because this resort is very family friendly. Service was great! From check in to check out the staff was very friendly and helpful. Great place for families, maybe not so much of your looking for a quiet getaway.

Where do I start from? Daniel , Erik and the whole squad were exceptional. SLS Cancun is situated in the Marina which is probably the most expensive and most luxurious place in the whole of Cancun. There are loads of restaurants and a big shopping mall literally 7-10 mins walk from the hotel. The Marina is amazing with loads of fine dinning and descent priced restaurants. I stayed in one of the suites which happens to have 2 bathrooms and a full ocean view. The best thing about this hotel and the area (the Marina) is how private, secure (tho Cancun is safe) and affluent the area is. I call the area little Miami. If you want a loud noisy area, this is not the place for you. But if you want a bit of class and then drive into the noisy area and back to peace then SLS is for you. People pay to come to the beach so it’s a private beach but obviously free for hotel guest , so you will never see a rowdy group of people. I rented a car during my stay through the hotel without even paying a deposit to the car company and obviously you get Valet parking every time. The guys are attentive and always happy to help.Ask for Daniel and Erik, those guys are everything you need. I’ll see you soon.