Blue Coconut Cancun Hotel

We booked through a travel website. None of the reception workers would honor the price of our booking. They charged us over $30 US dollars more. I asked why and they said taxes. I told them ' look our reservation says includes all taxes and fees' and they said they don't use the Mexican exchange rate, they have their own and would not honor the price on the print out of my reservation. With my small children next to me they told me if I don't pay it, I can cancel even though it is non refundable and I wouldn't get my money back.I have a pregnancy disability so I paid and let them know that this is stealing and I would leave a review. The United airlines booking service tried to talk to them but told me the hotel was being unreasonable so they would refund me anyway to make it right. Thank you United Airlines. The clerks at the hotel were less than polite. They told us not to steal their towels which I have never done in my life but they know how to make their guests feel uncomfortable. They're were so so so many ants in our room. Their idea of continental breakfast is let literally plain toast with glass barely bigger than a shot glass of juice or instant coffee. You can put butter and jelly on it yourself. There is nothing else that comes with continental breakfast. Even though we were not used to the lack of choice in a continental breakfast, the breakfast was probably the best part of our stay because we all like strawberry jelly. The TV did not work in our room and we were so hot because the air conditioning in our room was not powerful. They did a nice job of decorating the place with plants, and pretty colorful paintings on the wall, lights on the trees. The pool was dirty and kind of scary looking. None of us got in. I took a couple Clorox wipes and wiped off the remotes, keys, and tables- they were black with dirt when I finished. The worst part though was the first impression- Once someone tries to steal your money I don't think you can come back from that. Blue coconut- you can do better. What you did was shameful.

This is definitely not a place for tourists. AC was at an additional cost, there was only bedding on one of the beds, and half of the floor was covered in a puddle of water. The surrounding area is unsafe (confirmed by two taxi drivers) and was noisy during the night. Staff was friendly but staying here was more of a crazy story than an enjoyable experience.

I think i got exactly what i paid for. Its not a luxory hotel,but the rooms are clean and the Staff Is Nice :)

Pros: close to downtown, restaurants, bus routes. Cons: bathroom smells, they locked us out on new year's eve.

A very unpleasant experience. The area around the hotel is horrible (local people and taxi drivers told me not to go outside at night). Room with bugs and very noisy. No elevators included so had to take my bags to the 3rd floor. Lastly, the manager charged me extra at arrival despite having paid in full, and didn’t let me enter to the hotel until I had given him the extra money.

Do you not stay here! First of all this is a bad area that you can’t walk around in. Secondly we specifically wanted to book a hotel room with a pool… The pool was so dirty no one could even use it. We paid for two weeks and only stayed one night we tried to explain to them and cancel our reservations but was told it was “non-refundable“ this hotel was not as advertised and we lost out on all of our money because we could not stay here and had to move to another hotel.

We need to be safe and mindful while going out!!

Great place! Super clean! The staff is wonderful and very accommodating.