Kempinski Hotel Cancun

Kempinski Hotel Cancun Reviews

Kempinski Hotel Cancun

Rtno. del Rey 36, Zona Hotelera, Cancun, Quintana Roo, 77500, MexicoView Hotel Details
Kempinski Hotel Cancun
Kempinski Hotel CancunKempinski Hotel CancunKempinski Hotel Cancun
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Kempinski Hotel Cancun Guest Reviews

4.6/5
Great
116 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(116)
Positive reviews(14)
Reviews with photos/video(4)
Friendly staff(5)
Negative reviews(2)
Guest User
Deluxe Seaside King Room
Stayed in Jan 2025
Other
19 review
5.0/5
Outstanding
Posted on Feb 11, 2025
Beautiful environment, diverse food, attentive service, but the room rates vary greatly. In short, this hotel is excellent!
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Response from Property: Dear guest: Hello! Thank you for your high evaluation of our hotel! We are very happy to know that you are satisfied with our beautiful environment, diverse catering and thoughtful service. Your affirmation is the greatest encouragement for our work. Thank you again for your valuable comments! We look forward to having the opportunity to serve you again in the future and bring you a more perfect stay experience.
Qiqi779
Deluxe Seaside King Room
Stayed in Jun 2024
Family
80 review
4.8/5
Amazing
Posted on Jul 18, 2024
There are few people, the service is good, the hotel is large and magnificent, and the bus stop is not far away. The sea view is beautiful, and the merchandise department downstairs is full of goods, which are very expensive but very beautiful. There are two huge lizards at the door!
Original TextTranslated by Google
Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
withyg
Deluxe Seaside King Room
Stayed in Nov 2023
Couples
9 review
4.7/5
Amazing
Posted on Dec 19, 2023
There is nothing wrong with it. It's just that the hotel facilities are a bit old.
Original TextTranslated by Google
Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
Vincent-wang999
Deluxe Double Room Sea Side
Stayed in Feb 2025
Travel with friends
6 review
5.0/5
Outstanding
Posted on Mar 6, 2025
The room was very nice
Original TextTranslated by Google
Response from Property: Thank you very much for your good review! We are glad that you had a good time in our hotel.
IsaacWuu
Deluxe Seaside King Room
Stayed in Oct 2024
Business travellers
23 review
5.0/5
Outstanding
Posted on Nov 12, 2024
Comfortable stay, good service
Original TextTranslated by Google
Response from Property: Dear Isaac, thank you very much, we hope to see you soon.Regards.
diego wei
Deluxe Double Room Sea Side
Stayed in Apr 2023
Travel with friends
14 review
5.0/5
Outstanding
Posted on May 9, 2023
The service is very good, the room is clean, but in Latin America, you need to get toothbrush and toothpaste by yourself and the front desk. Great value for money. Restaurant prices are a little high, but delicious. The taste is good, and the cost of a dinner for two is about 300 US dollars
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Response from Property: Dear diego wei,Thank you for taking the time to write your review.I am thrilled that you enjoyed our resort and the warm, genuine, friendly and dedicated service from our Colleagues. We have toothbrush on request and will ensure we communicate this to our guests. I am happy that your enjoyed your culinary experience.Looking forward to welcoming you back.Sincerely,Aref SayeghGeneral Manager
Guest User
Deluxe Double Room Sea Side
Stayed in Oct 2023
Other
1 review
5.0/5
Outstanding
Posted on Nov 10, 2023
The sea view is beautiful and the service is very good
Original TextTranslated by Google
Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
Guest User
Deluxe Oceanfront King Room
Stayed in Apr 2023
Other
5 review
1.0/5
Posted on Jun 4, 2023
The room is super old, and the service is also very poor. Both the concierge and the front desk are cold and stern, and they are smiling to Europeans and Americans
Original TextTranslated by Google
Response from Property: Dear Guest User,Thank you for your review,I apologize for your substandard experience in our resort, it was definitely not our attention not to genuinely and warmly respond to your needs. I will ensure we look at the training and reinforce our passion for hospitality. We are in the middle of a soft renovation and ensuring our property looks fresh and up to date.It will be a pleasure to speak to you directly for any further comments you may have.Sincerely,Aref SayeghGeneral Manager
Ying：）
Deluxe Oceanfront King Room
Stayed in Jan 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 6, 2024
Everything is good!
Original TextTranslated by Google
Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
Hanae
Deluxe Seaside King Room
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Very warm
Original TextTranslated by Google
Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
Anonymous User
Stayed in Feb 2022
Solo travellers
6 review
2.2/5
Posted on Mar 31, 2022
The experience of this stay is consistent with the previous negative reviews: The room is very old, there are cracks on the bathtub, and there is no light on the ceiling except for the toilet and aisle. If you want to brighten the room, you have to turn on four lamps one by one... The breakfast is really not delicious. The coffee is not freshly brewed, but a large pot is brewed in advance, and it will be poured to the guests like a teahouse pouring boiled water. The taste is very bad. Beach sand is fairly clean and seagrass is acceptable. It's a pity that many vendors have been coming to sell products on the beach, and the beach is connected to other hotels. Security and privacy are low. Fortunately, I only booked for two nights, although the sea is very blue, in general, we should consider nizuc at the same price.
Original TextTranslated by Google
Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.