Kempinski Hotel Cancun

Kempinski Hotel Cancun Reviews

Kempinski Hotel Cancun

Rtno. del Rey 36, Zona Hotelera, Cancun, Quintana Roo, 77500, MexicoView hotel details
Kempinski Hotel Cancun
Kempinski Hotel CancunKempinski Hotel CancunKempinski Hotel Cancun
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Guest Reviews of Kempinski Hotel Cancun

9.4/10
Amazing
119 review
Verified reviews
Location9.5
Amenities9.2
Service9.5
Cleanliness9.5
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All reviews(119)
Positive reviews(18)
Reviews with photos/video(4)
Friendly host(7)
Negative reviews(1)
W.St.
Deluxe Seaside King Room
Stayed in Nov 2025
Couple
91 review
9.5/10
Amazing
Posted on Dec 4, 2025
The stay was ok, the staff is very friendly and accomodating. Breakfast was ok. The Hotel needs an update it’s not appropriate for the time
Response from Property: Dear guest, Thank you for your positive and detailed feedback regarding your recent stay. We are delighted that you had an amazing experience and that our service, and breakfast met your expectations. Your comments regarding necessary updates have been noted and shared internally, as we continuously refine the details that shape each stay.We look forward to welcoming you back soon.Sincerely, Quality Management Kempinski Hotel Cancún
Guest User
Deluxe Seaside King Room
Stayed in Nov 2025
Couple
7 review
10/10
Outstanding
Posted on Jan 1, 2026
I'm sure this is a hotel I'll remember even when I near the end of my life. It was such a wonderful, unforgettable stay. Above all, the hospitality of the staff was truly outstanding. Every interaction was polite and warm, and I truly felt welcomed. The view from our room was also amazing, and I could lose track of time as I gazed upon it. I read other reviews saying the building was old, but that didn't bother me at all. On the contrary, it was well-maintained, very clean, and comfortable. The amenities were by Ferragamo, and the quality and scent were excellent. I felt really good every time I used them. The large water bottles were also a subtle but nice touch. Being able to celebrate New Year's Eve at this hotel is an unforgettable memory. Perhaps because it was a special occasion like New Year's Eve, I even received a cute stuffed animal as a gift, which really warmed my heart. I was very satisfied with everything, and this is a hotel I'd definitely like to return to. I recommend it with confidence.
Original textTranslated by Google
Response from Property: この度は、心に深く響くあたたかなお言葉をお寄せいただき、誠にありがとうございます。「人生の終わりが近づいたとしても思い出すホテル」――そのように感じていただけたことは、私たちにとって何よりの誇りであり、胸が熱くなる思いで拝読いたしました。年越しという特別なひとときを、私どものホテルでお迎えいただけたこと、そしてささやかな贈り物が温かな思い出の一部となったことを、大変嬉しく思っております。またいつの日か、人生の美しい瞬間のひとつを分かち合える場所として、再びお迎えできる日を心よりお待ちしております。この度は本当にありがとうございました。
brilliu
Deluxe Seaside King Room
Stayed in Jun 2025
Travelling with friends
7 review
10/10
Outstanding
Posted on Aug 11, 2025
The service was warm and welcoming, the environment was relaxed, and the sea view was fantastic.
Original textTranslated by Google
Response from Property: 您好，非常感謝您抽出寶貴時間分享您的入住體驗！很高興得知您在度假期間感到寧靜，並且喜歡我們的餐廳。期待您的再次光臨！此致，
Liuqibabaozhou
Deluxe Seaside King Room
Stayed in May 2025
Solo traveller
20 review
10/10
Outstanding
Posted on Jul 1, 2025
It was nice; the vacation was peaceful, and the restaurants were delicious.
Original textTranslated by Google
Response from Property: Hello, thank you so much for taking the time to share your stay experience! We're delighted to know you enjoyed your vacation and loved our restaurant. We look forward to seeing you again! Sincerely,
201675****
Deluxe Seaside King Room
Stayed in Jan 2025
Other
19 review
10/10
Outstanding
Posted on Feb 11, 2025
Beautiful environment, diverse food, attentive service, but the room rates vary greatly. In short, this hotel is excellent!
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your high evaluation of our hotel! We are very happy to know that you are satisfied with our beautiful environment, diverse catering and thoughtful service. Your affirmation is the greatest encouragement for our work. Thank you again for your valuable comments! We look forward to having the opportunity to serve you again in the future and bring you a more perfect stay experience.
Qiqi779
Deluxe Seaside King Room
Stayed in Jun 2024
Family
100 review
9.7/10
Amazing
Posted on Jul 18, 2024
There are few people, the service is good, the hotel is large and magnificent, and the bus stop is not far away. The sea view is beautiful, and the merchandise department downstairs is full of goods, which are very expensive but very beautiful. There are two huge lizards at the door!
Original textTranslated by Google
Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
withyg
Deluxe Seaside King Room
Stayed in Nov 2023
Couple
9 review
9.5/10
Amazing
Posted on Dec 19, 2023
There is nothing wrong with it. It's just that the hotel facilities are a bit old.
Original textTranslated by Google
Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
Vincent-wang999
Deluxe Double Room Sea Side
Stayed in Feb 2025
Travelling with friends
6 review
10/10
Outstanding
Posted on Mar 6, 2025
The room was very nice
Original textTranslated by Google
Response from Property: Thank you very much for your good review! We are glad that you had a good time in our hotel.
IsaacWuu
Deluxe Seaside King Room
Stayed in Oct 2024
Business traveller
50 review
10/10
Outstanding
Posted on Nov 12, 2024
Comfortable stay, good service
Original textTranslated by Google
Response from Property: Dear Isaac, thank you very much, we hope to see you soon.Regards.
diego wei
Deluxe Double Room Sea Side
Stayed in Apr 2023
Travelling with friends
22 review
10/10
Outstanding
Posted on May 9, 2023
The service is very good, the room is clean, but in Latin America, you need to get toothbrush and toothpaste by yourself and the front desk. Great value for money. Restaurant prices are a little high, but delicious. The taste is good, and the cost of a dinner for two is about 300 US dollars
Original textTranslated by Google
Response from Property: Dear diego wei,Thank you for taking the time to write your review.I am thrilled that you enjoyed our resort and the warm, genuine, friendly and dedicated service from our Colleagues. We have toothbrush on request and will ensure we communicate this to our guests. I am happy that your enjoyed your culinary experience.Looking forward to welcoming you back.Sincerely,Aref SayeghGeneral Manager
Guest User
Deluxe Double Room Sea Side
Stayed in Oct 2023
Other
1 review
10/10
Outstanding
Posted on Nov 10, 2023
The sea view is beautiful and the service is very good
Original textTranslated by Google
Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
108299****
Deluxe Oceanfront King Room
Stayed in Apr 2023
Other
2 review
2.0/10
Posted on Jun 4, 2023
The room is super old, and the service is also very poor. Both the concierge and the front desk are cold and stern, and they are smiling to Europeans and Americans
Original textTranslated by Google
Response from Property: Dear Guest User,Thank you for your review,I apologize for your substandard experience in our resort, it was definitely not our attention not to genuinely and warmly respond to your needs. I will ensure we look at the training and reinforce our passion for hospitality. We are in the middle of a soft renovation and ensuring our property looks fresh and up to date.It will be a pleasure to speak to you directly for any further comments you may have.Sincerely,Aref SayeghGeneral Manager
Ying：）
Deluxe Oceanfront King Room
Stayed in Jan 2024
Travelling with friends
3 review
10/10
Outstanding
Posted on May 6, 2024
Everything is good!
Original textTranslated by Google
Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
Guest User
Deluxe Seaside King Room
Stayed in Dec 2023
Family
1 review
10/10
Outstanding
Posted on Apr 11, 2024
Very warm
Original textTranslated by Google
Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.