Hyatt Zilara Cancun
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Cancun

Hyatt Zilara Cancun

No.4 of Instagrammable Hotels in Cancun
Blvd. Kukulcan, Punta Cancun, Zona Hotelera, Cancun, Quintana Roo 77500, Mexico
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With a stay at Hyatt Zilara Cancun - Adults Only - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Forum By The Sea Mall and La Isla Shopping Mall. This 4.5-star aparthotel is 3.1 mi (5 km) from Tortuga Beach and 3.7 mi (5.9 km) from Iberostar Cancun Golf Course.Show More
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hotel overview picture
4.7/5Amazing·Excellent Location
Beach and sea were way beyond expectations (clear water)
Amenities
Outdoor swimming poolExclusive Beach AreaSaunaSpaMassage RoomFitness RoomPublic ParkingFreeCar RentalBarRestaurant
All Amenities
Surroundings
Airport: Cancún International Airport
(21.2 km)
Landmarks: Playa Caracol
(170m)
Landmarks: Columbus The Romantic Dinner Cruise
(170m)
Map

Rooms

Guest Reviews

Services & Amenities

Policies

Junior Suite Ocean View King
3

Junior Suite Ocean View King

1 King bed
Has window
Non-smoking
Private Bathroom
TV
Private Toilet
Daily Housekeeping
Room Details
Check Availability
Ocean Front Luxury Suite Non smoking
9

Ocean Front Luxury Suite Non smoking

1 King bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Room Details
Check Availability
Junior Suite Ocean Front King
6

Junior Suite Ocean Front King

1 King bed
Has window
Non-smoking
Private Bathroom
TV
Private Toilet
Daily Housekeeping
Room Details
Check Availability
Ocean View Swim Up Suite Non smoking
12

Ocean View Swim Up Suite Non smoking

1 Queen bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Room Details
Check Availability
King Junior Suite
4

King Junior Suite

1 King bed
Has window
Non-smoking
Private Bathroom
TV
Private Toilet
Daily Housekeeping
Room Details
Check Availability
Junior Double Suite
4

Junior Double Suite

2 Double bed
Has window
Non-smoking
Private Bathroom
TV
Private Toilet
Daily Housekeeping
Room Details
Check Availability
Junior Suite Ocean View Double
4

Junior Suite Ocean View Double

2 Double bed
Has window
Non-smoking
Private Bathroom
TV
Private Toilet
Daily Housekeeping
Room Details
Check Availability
Ocean Front Junior Suite Double
6

Ocean Front Junior Suite Double

2 Double bed
Has window
Non-smoking
Private Bathroom
TV
Private Toilet
Daily Housekeeping
Room Details
Check Availability
Presidential Suite Non smoking
7

Presidential Suite Non smoking

1 King bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Room Details
Check Availability
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Guest Reviews

4.7/5
Amazing
130 reviews
Verified Reviews
  • Cleanliness4.6
  • Amenities4.5
  • Location4.8
  • Service4.8
Average for similar properties in Cancun
Most Mentioned
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 22, 2023
Beach and sea were way beyond expectations (clear water)
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
January 19, 2023
For the rest of our stay, everything was great. Everyone in the hotel was very welcoming. We were supposed to check out on 19th, Jan after 12:00 pm. But at the last minute, I had a very uncomfortable experience. I was going to the last hotel to pick up my lost items and got a taxi in the lobby. After I got in the car, the driver just went back to the patio again. And one of the doormen named Juan asked me to talk to the concierge because he was worried that I was trying to escape and sneak out. I was shocked when I heard he wanted me to talk with the front desk to explain why I need to leave the hotel. I double-checked his concerns with him. He said, “yes, I was worried that you would not come back”. I was then quite furious because I haven’t checked out yet. Besides, my luggage was still in my room. I asked him to let the office talk with me in person. After a few minutes, he just closed the door for me without any explanation or apology. Our credit card is still on the profile and there is no need for an “escape from the hotel”. I never had a similar experience while I stayed in other Hyatt hotels. After I came back and reported to one of the staff working there. She only gave me a perfunctory apology. I was so disappointed with the attitude of these two associates today. This is not the kind of service I expect from Hyatt Zilara.
G‍e‍r‍m‍a‍n‍t‍o‍w‍n
March 1, 2023
Customer service is really good. But restaurants are very limited and disappointing bcz only two restaurants are open for lunch :(
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 20, 2022
Best hotel in Cancun!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 2, 2024
The rooms are nice, all facing the Caribbean Sea, and the first-floor rooms have direct access to the swimming pool from the balcony. We stayed on the fourth floor, with a wide view and an endless view of the Caribbean Sea. The hotel is all-inclusive, with food, drink, and entertainment. There are various shows at night, which are quite exciting. This hotel is already the best hotel in the surrounding area, with a high cost-effectiveness.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 12, 2024
The hotel is in a good location, 30 minutes walk to the bar street on the 7th, 15 minutes walk to the shopping mall on the other side, first-class environment, private beach with unbeatable sea view, and balconies facing the sea, warm service staff, but there are not many restaurants, and you can only eat in those few restaurants. The hotel maintenance is OK, but it is indeed old, the room is large but the facilities are average, there are performances in the lobby every night, and a friendly reminder to be sure to apply thick sunscreen before going into the sea, otherwise you will be miserable, the sunlight and sea water in the Caribbean will make people skinned, there is a travel agency in the hotel lobby where you can consult other itineraries, overall the hotel is still good, first-class value for money
Original TextTranslation provided by Google
う‍り‍、
October 8, 2024
I had heard that Mexico was a dangerous place, so I was a little scared, but after I arrived at this hotel, the staff and the people staying there were very kind and I felt safe. I want to come to Cancun again. (Maybe it's best not to eat raw salmon.)
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 22, 2024
Although the room is not very new, it is big enough, and the balcony faces the sea. Unfortunately, our balcony is just covered by the roof of the swimming pool in front of us. The taste of the restaurant in the all-inclusive hotel and the delicious ingredients in each restaurant must be praised! We originally planned to be on a diet in the resort hotel, but in the end we threw away all our concerns and started to eat and drink without restraint, and we also went to the coffee and dessert shop every day. It was really beyond my expectation. This all-inclusive is worth it.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 30, 2024
The room is old. The sea view suite we booked was blocked by the restaurant. We were helpless because there was no vacant room to change... The food we ate was no different from two years ago.
Original TextTranslation provided by Google

Services & Amenities

Outdoor swimming pool
Exclusive Beach Area
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Multi-Function Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Transportation
Front Desk Services
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children are not permitted to stay in this room type.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleA la carte
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old.

Paying at the Hotel

  • Cash

Property Description

  • Opened: 2007
  • Renovated: 2013
  • Number of Rooms: 310
With a stay at Hyatt Zilara Cancun - Adults Only - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Forum By The Sea Mall and La Isla Shopping Mall. This 4.5-star aparthotel is 3.1 mi (5 km) from Tortuga Beach and 3.7 mi (5.9 km) from Iberostar Cancun Golf Course.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a health club, and a sauna. Additional amenities at this aparthotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

This aparthotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mexican cuisine at La Adelita Cantina, one of the aparthotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges.

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Cancun? This aparthotel has facilities measuring 6781 square feet (630 square meters), including a conference center. Free valet parking is available onsite.

Make yourself at home in one of the 307 guestrooms featuring free minibar items and LED televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Cable television is provided for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Frequently Asked Questions

What are some things to do near Hyatt Zilara Cancun?

You can visit the following landmarks near Hyatt Zilara Cancun: Playa Caracol, 170m from your search (straight-line distance).

What amenities and services does Hyatt Zilara Cancun have?

Hyatt Zilara Cancun has the following amenities and services: Exclusive Beach Area, Swimming Pool, Sauna.

Does Hyatt Zilara Cancun have a swimming pool?

Yes, Hyatt Zilara Cancun has a pool.

Are pets allowed at Hyatt Zilara Cancun?

Unfortunately, pets are not allowed at Hyatt Zilara Cancun.

What are the check-in and check-out times at Hyatt Zilara Cancun?

The check-in time at Hyatt Zilara Cancun is 15:00 and the check-out time is 12:00.

Which airport is closest to Hyatt Zilara Cancun?

Cancún International Airport is the closest airport to Hyatt Zilara Cancun, and it is about 24 mins from hotel by car (21.2 km).

How much does it cost to stay at Hyatt Zilara Cancun?

Prices at Hyatt Zilara Cancun are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

About This Property

Nearest AirportCancún International Airport
Distance to Airport21.2KM
Average Price FromGBP728
Hotel Star Rating5