Hotel Plaza Kokai Cancún
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
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Hotel Plaza Kokai Cancún

Health Protected
Av Uxmal 26, Cancun, Quintana Roo 77500, Mexico
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A stay at Hotel Plaza Kokai Cancún places you in the heart of Cancun, within a 5-minute drive of Las Palapas Park and Plaza Las Americas. This family-friendly hotel is 2 mi (3.2 km) from Puerto Cancun Marina Town Center and 8.4 mi (13.5 km) from La Isla Shopping Mall.Show More
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hotel overview picture
3.5/5Location: 3.7
All 62 Reviews
Amenities
Outdoor Swimming PoolBarRestaurantMeeting RoomChildren's PoolLuggage Storage24-Hour Front DeskWi-Fi in Public Areas
All Amenities
Surroundings
Airport: Cancún International Airport
(18.1km)
Landmarks: Avenida Tulum
(1.1km)
Landmarks: Experiencias Xcaret
(1.5km)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Standard Double Room
2

Standard Double Room

2 Double bed
Non-smoking
Air Conditioning
TV
Daily Housekeeping
Shade Curtain
Room Details
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Estandar King
2

Estandar King

1 King bed
Non-smoking
Air Conditioning
TV
Daily Housekeeping
Shade Curtain
Room Details
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Exclusive Room

Exclusive Room

1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Electric Fan
Room Details
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Family Room

Family Room

1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Electric Fan
Room Details
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Standard Room
23

Standard Room

1 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Private Toilet
Room Details
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Penthouse Apartment
1

Penthouse Apartment

1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Private Entrance
Room Details
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Junior Suite
5

Junior Suite

1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Private Entrance
Room Details
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Exclusive Double Room, 2 Double Beds

Exclusive Double Room, 2 Double Beds

2 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Electric Fan
Room Details
Check Availability
Superior Queen Room
8

Superior Queen Room

1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Private Entrance
Room Details
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Superior King Room
2

Superior King Room

1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Private Entrance
Room Details
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Standard Room with 2 Double Beds
13

Standard Room with 2 Double Beds

2 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Private Toilet
Room Details
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Guest Reviews(62)

3.5/5
Verified Reviews
  • Cleanliness3.5
  • Amenities3.4
  • Location3.7
  • Service3.5
Natalie Elaine Amanda
January 21, 2023
This hotel is very quaint. We got to the hotel exactly at the check in time and the check in procedure went smoothly however the room we were assigned wasn’t ready. There were no towels, no shower curtain or basic bathroom amenities and one of the beds wasn’t ready either. After complaining we got assigned a new room and it was better. The air conditioning unit was a bit loud but other than that the room was comfortable. After the initial mishap everything else went smoothly. The hotel restaurant had a limited menu but the staff were friendly and attentive.
Guest User
March 31, 2022
This is an older hotel in the town of Cancún. The location means you have to take a taxi whenever you need to go someplace. The hotel is clean. Lacks amenities like a coffee pot in the room, hairdryer, ironing board, etc. The housekeeping staff is very friendly and will help you out as you need them. The hotel staff is very friendly and will help you with anything. you need to make your stay in Cancún a good one. There is a restaurant attached to the hotel. The food is basic but very tasty and well prepared. As mentioned earlier, the hotel is an older hotel, and the rooms, furnishing, and AC show that it needs updating. There is a small swimming pool on site. It is a quiet hotel and normally very inexpensive if that is what you are looking for.
Guest User
January 1, 2023
Terrible hotel. I do not advise anyone. The furniture is old, the doors are generally a laugh, just for show. In the room you can hear everything that happens in the hallway. It's like there is no door. Smell in the bathroom. The air conditioner works only at one power, it is not regulated at all, it is impossible to sleep with the air conditioner on, it is very noisy. The safe doesn't work. There is no refrigerator in the room. One outlet for the whole room and the one by the TV. The bed does not have any sockets. TV is old, no smarttv. The floor has never been washed for 10 days, the handle of my bag in the photo is covered in dust. The dust was not wiped, all surfaces are dusty (the phone on the nightstand is visible in the photo). We will never come here again. The price for the room is very high.
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Guest User
June 17, 2023
Clean, comfortable, breakfast is OK, 5 minutes walk from the station, very convenient to the airport
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Guest User
February 25, 2022
Basic city hotel in a neighborhood with good restaurants
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Alexander
November 19, 2023
No hot water. The phone in the room was dead, no connection. The receptionist was not welcoming, like indifferent to us upon our arrival. Would not recommend to anyone to stay in this hotel. We checked out after one night to another hotel. Requested for refund.
LORRAINE
September 25, 2023
No hotel airport shuttle. We rang the hotel from the airport and were told to hire a taxi, and get a receipt for reimbursement from the manager. It was $90 USD, plus a $10 tip. The manager denied the phone call and refused to reimburse anything. The room had a noisy air conditioner. The pool is lovely. The waiter spoke no English and the menu was in Mexican - but we worked it out. The drinks were good.
Natalia
March 7, 2023
It was clean, good location - downtown and close to busses. cafes, market 23. Very attentive stuff.
Brenda
March 7, 2023
Friendly, helpful staff. Great location. Incredibly, I had left behind an item of considerable value and it was restored to me! I had a nice room and really enjoyed my stay.

Property Policies

Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: 11:00–11:30

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this hotel.
Children between 0 and 11 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeContinental
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

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Health Protected

Cleanliness
  • 3.5/5
Cleaning & disinfecting
  • Cleaning services provided by a professional company
  • Rooms are disinfected between stays

Property Description

  • Number of Rooms: 3
A stay at Hotel Plaza Kokai Cancún places you in the heart of Cancun, within a 5-minute drive of Las Palapas Park and Plaza Las Americas. This family-friendly hotel is 2 mi (3.2 km) from Puerto Cancun Marina Town Center and 8.4 mi (13.5 km) from La Isla Shopping Mall.

Be sure to enjoy recreational amenities including a nightclub and an outdoor pool. Additional features at this hotel include complimentary wireless internet access and concierge services.

Enjoy international cuisine at El meson espanol, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Unwind at the end of the day with a drink at the bar/lounge or the swim-up bar.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.

Make yourself at home in one of the 55 individually decorated guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and blackout drapes/curtains, as well as phones with free local calls.

Services & Amenities

Outdoor Swimming Pool
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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Frequently Asked Questions

How much does it cost to stay at Hotel Plaza Kokai Cancún?

Prices at Hotel Plaza Kokai Cancún are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to Hotel Plaza Kokai Cancún?

The closest airport is Cancún International Airport. It is 18.15km from the hotel and approximately a 24minutes journey by taxi.

What are the check-in and check-out times at Hotel Plaza Kokai Cancún?

The check-in time is after 15:00 and the check-out time is before 11:30.

Does Hotel Plaza Kokai Cancún provide airport transfer services?

No, the Hotel Plaza Kokai Cancún doesn't provide airport transfer services.

What amenities and services does Hotel Plaza Kokai Cancún have?

Hotel Plaza Kokai Cancún has the following amenities and services: Outdoor Swimming Pool, Bar, Restaurant.

Does Hotel Plaza Kokai Cancún have a swimming pool?

Yes, Hotel Plaza Kokai Cancún has a pool. Pool type: Outdoor Swimming Pool.

Does Hotel Plaza Kokai Cancún have fitness amenities?

No, Hotel Plaza Kokai Cancún doesn't have fitness amenities.

Does Hotel Plaza Kokai Cancún provide Wi-Fi?

Please view the amenity list on the hotel page.

Does Hotel Plaza Kokai Cancún have non-smoking rooms?

Please view the hotel listing for details.

Does Hotel Plaza Kokai Cancún provide breakfast?

Yes, Hotel Plaza Kokai Cancún provides breakfast.

About This Property

Nearest AirportCancún International Airport
Distance to Airport18.15KM
Average Price FromGBP49
Hotel Star Rating3