The Sens Cancun by Oasis - All Inclusive

Not a good experience.

The location was great. Super close to the ferry to go to Isla Mujer or others. Atmosphere was great. Not crowded and overall good for families. Rooms were good too. Just hated that nothing dried. Value was great with out discount. I was satisfied with the charge per day. Wasn’t super noisy. Service from the staff was top notch. Can’t say enough. Super helpful and friendly. I was sad that their 2 most popular restaurants where closed. Bartender, in my opinion need more training in how to make drink but overall good. They where not consistent in the drinks taste. They where super friendly and nice. Wasn’t long of a wait. I used USD a lot. I just wish I had more $1 dollars instead of big bills.

It's the third year in row that we do our vacations here. The location is great, only 20 min away from Cancun airport, safe and beautiful, the atmosphere is great with good and respectful people, rooms very clean and spacious, not any noise at any time and completed with all the amenities as needed. There are a lot of great restaurants and bars with really great and quality services ! We will come back for sure next summer and we highly recommend this resort for your vacations.

Nice hotel, plenty of Activities during the day & evening Entertainments. Clean & tidy Bit of a faff trying to book Restaurants for evening meals, some All inclusive areas are not all inclusive depending on your booking

I had a wonderful vacation at this hotel. I truly enjoyed the cultural and artistic events, especially the Mexican folk dances, the mariachi performances, and the karaoke nights. I was also impressed by the outstanding service provided by the staff. In particular, at the Akeru restaurant, the manager Laura and the waiters Eludio and Francisco gave me such a warm welcome that they made my stay even more special. Their kindness and hospitality have inspired me to return to this magical place in the future!

I have just returned. I walked out on day four. My pleas went unanswered by sunwing. The reps are useless and never on premise. I went to another hotel . Sunwing got all my money so this next resort was 3 days out if pocket. Upon arrival at 9pm l asked if I get something to eat and was told everything was closed and no room service. I went yo room and had two cookies from my bag and water. One buffet.. very nice breakfast only. Specially restaurants not for children. Lunch gotta go next door other buffet next door. Treacherous walk. Ramps steps and stairs everywhere. Broken un even walkways. I ate breakfast no lunch no dinner first day, second day breakfast dinner ,,,, from monday night till Friday morning l had 3 breakfast, zero lunch as you had to go to sister hotel, 3 dinner as they were on the premises, never went to the other building as you are forced to do. Room large dated, deep tub with back on bottom ??? I had to sit on edge and maneuver in to shower. A peice of glass covered half the tub. I am a senior traveling alone. Large bottle of water in bathroom I know why they are scared to death you will use tap water to brush teeth. I turned taps on(taps look like 1950) the smell was overwhelming NOTE I have been going to Mexico since 1987 then from 1999 to cancun. About 76 trips to Mexico. I turned the taps on in the sink the odor was so gross. Memories of galvanized pipes and putrid water .... yup you cannot deny. The first time I ever actually used bottled water to brush my teeth. The room had a musty smell I tried to let air in and I brought a room spray ( from bath and body) l tried opening the door. The sheets felt clamy and cold. No blanket I shut the air-conditioned off as the clamp sheets felt cold and damp. I was becoming so uncomfortable I put on my jacket and folded the cotton bedspread over the one side to double.Next morning I went to desk and said could cleaner leave a blanket and maybe spray the room , within an hour a dehumidifier was brought in it worked for 7 hours and shut off cause it was full. I have bad reactions to mould. I knew at this point it was unhealthy as l am older but l thought about the children with still developing lungs. Now a kicker for me. The pool huge looked like those. Blow up ones for you backyard. The was an old rickity old fashion ladder on one side never seen it used. To use the pool the guest wood walk up step down on a drain system that ran around the pool then lift your leg over like mounting a horse. You have to be tall enough to do this On the one end was a graded entrance with the water starting about 2 inches deep getting deeper. There was no rail you still need a rail for seniors children are playing water is moving it's now a balance issue. NEXT KICKER no lounge chairs NONE. A small bar near pool with a few chairs and one bartender. Tge pool bar is a joke and the water there was so cloudy while a girl was slither over her man. Quite and exotic performance. The beach..

When I booked my vacation stay, I didn't realize it was all-inclusive. Imagine my pleasant surprise when the cost of the hotel room included all meals and unlimited drinks, including alcoholic beverages. The pools and beach were great; and, there were daily activities for kids and adults. The resort was great and the value was amazing.

We just left The Sens Cancún. It is a resort suites for young families. We had two seventeen year olds and there was not enough to do for them. There are no tennis courts or basketball. Just beach volleyball. The oasis beside the Sens was the only spot for some daytime games. Not as much as we are use to at resorts. It is relatively small as well. The room we had was modern and clean. There are limited balcony's as well. The a la cart restaurants were good. You must use the app. Get help from an employee as it can be tricky. You book a request then await a response. But you need to watch your phone for the response. You can only book two or three days ahead. The morning buffet was great. The lunch beach restaurant on the Sens side was great. There is no disco at all. There is a bar at night at the front of the resort but no where to dance. The beach is at the entrance of a marina which we were ok with because we liked watching the boats. But does take away from tropical feel. They need more staff for the bars and buffets. At times there were long waits. Every single employee was really nice, all the time. Price was ok for the experience. But we prefer more exciting larger resorts. It's a preference for sure. Jerry was great.