Top 5-Star Hotels in Cancun

Bait and switch masters. Given the fact that this is a very popular resort, management obviously feels entitled to provide the service they deem minimally sufficient in order to maximize profits. My wife and I unknowingly made reservations for a takeover four day weekend. The group doing the takeover had their own events either away from the resort or in specific areas of the resort with no access available to the other guests. I had no issue with that fact given that they paid extra for their events. The fact that the group had over 80% of the rooms reserved resulted in the events organized for the rest of the guests, having next to no attendance, the club was dead every night we were there. The takeover group was very friendly and we had no issues with them. We didn’t see them very much. I requested a transfer to another one of their resorts but Adrian Guevara, supervisor on duty for Premier member services, was unwilling to transfer us unless I paid current prices for those resorts. I made my reservation for temptation ten months ago and even then, the rooms were far from inexpensive. I was not willing to pay more to be transferred. Mr Guevara was rude and the furthest thing from service oriented. Though the entertainment staff tried to improve the atmosphere, the playmakers were for the most part, the only ones on the dance floor every night we were there. Overall, a very unpleasant experience.

The best experience ever this hotel is outstanding and the beach in the back is amazing, you need to see the color of this water, super clean and light green. The sound of the waves all the time is very relax early in the morning you will see the sun in your balcony , the beach area is amazing , the pool area is very nice they have 2 jacuzzi , the people in the hotel area is very quite , you have a lot of restaurants you need to come I recommend taboo restaurant next to the hotel and the supermarket and mall this hotel is 5 start really.the room have a bathtub and shower and two sink , I really love my trip in Cancun I recommend to rent a car to go to others beach and go to Tulum beach and restaurant

This is a resort hotel that many families visit! I went with an adult friend, and honestly, it was great to see the pretty families and babies! The all-inclusive was very good value for money, and the tacos and hotdogs we ate on the beach... and the 4 restaurants were all very delicious and enjoyable experiences🥰 It was a shame that the wifi didn't work well at the beach, but I was able to enjoy the sea to the fullest haha!

The Hyatt Ziva in Cancun is one of those hotels I will go to endless times. First, there are 2 buildings inside the hotel. The adult-only high-rise floor is equipped with an infinity pool on the top floor. An access card is required for the entrance to the lobby, which provides good privacy. The family room can accommodate children and is divided into two types of rooms, the dolphin room and the sea view room. I went to the hotel front desk to upgrade to the dolphin room for 1 night (additional US$100). The floor-to-ceiling glass door opens to the dolphin area. There are six dolphins in total, and you can interact with the dolphins. Taking pictures is $100 for children who can take pictures independently, and $200 for two people who need to be accompanied by adults to enter the pool for 30 minutes. It is worth the experience. Personally, I think the sea view room is better. When you open the large floor-to-ceiling glass door, you can see the endless jelly sea. It is also quieter than the dolphin room. You can go to the dolphin area to see dolphins at any time, so the dolphin room is of little significance. Second, I ate at all eight restaurants in the hotel. Breakfast was all served in buffet-style restaurants. The variety is rich and can satisfy the tastes of people from all countries. The most recommended ones are the Italian restaurant and the French restaurant, which are a la carte. Way. The hotel also has an all-you-can-eat dessert shop (12:00 noon to 9:00 p.m.). I highly recommend trying the cakes and desserts. The cream is made very well, not sweet or greasy, unlike in the United States. The cake is so sweet~ Third, we highly recommend the beach hut, which is open from 9am to 6pm. It comes with services like ordering food, drinks, coconuts, and massages for US$150 a day. Fourth, parents with children must send them to the Kidz club. Picture 12 shows the activities inside. There are 6 teachers in it. They are all very, very nice girls. They are enthusiastic and love the children. My My daughter goes there every day. There are also many activities, including bracelet stringing, hand-painted hats, photo frame making, sand digging at the beach, go-kart racing, etc. Parents with children can free their hands. Fifth, the service staff at the hotel have a very good attitude. You can bring extra 1, 5, or 10 US dollars to eat with the chefs and service staff in each restaurant. The hotel's Asian restaurant has Teppanyaki, which requires reservation and can be made through the butler. Sixth, friends who like to drink can enjoy it. The hotel bar is open from morning to 11 o'clock in the evening. It is best to tip the bartender so that the alcohol content of the bartender you drink will be better, otherwise it will taste like Juice 🤭 Seventh, there is a local supermarket just a 5-minute walk outside the hotel. You can go to the supermarket to buy souvenirs. The price is relatively cheap. Do not go to the pedestrian street to buy souvenirs. The price is 10 times that of the supermarket. It is a pity that we were not matched with a butler this time, because each room is equipped with a private butler, and the Chinese-speaking butler did not work during the week of our stay. Because the butler will send red wine to the room after swiping the card, and each room is equipped with a service iPad. The order will be delivered in about 40 minutes, and the service is particularly attentive. Whether you are staying with children or as a couple, this hotel is a must-go and highly recommended.

Fantastic property in terms of commons areas. The rooms are pretty outdated and have an adjoining room which feels very unsafe. The pool and beach and breakfast is very good. If I was to give rating in terms of rooms no more than 3 star common areas are a 5 out of 5.

This review is in comparison to our previous stays, not our initial thoughts on the property. The Vine has always been our go-to resort and our last visit in November 2019 was amazing. Unfortunately we have found that the quality just isn't as good as it used to be: Food quality was the biggest disappointment and has definitely gone downhill. Bluewater was always our favourite but quickly became our least favourite this trip. Pizza at Nebbiolo is delicious. House red wine has changed and was horrible. A/C in the room was minimal - would not go below 71 - we requested a fan but unfortunately didn't get one (yes we know to close the patio doors to ensure it's on). The main areas/restaurants also used to be air conditioned but no longer seem to be, especially in Dragons. Chair game is fierce! I enjoy the sunrise and would be down around 6am and a lot of hot spots were already saved. We were there for 7 days in a Preferred Junior Suite and only received bar/snack refills one day. We mentioned to our floor butler and asked for the refill, still nothing! Normally we received three mini liquors, Pringles and M&M's daily... this trip only on the day of check in. It's unfortunate because we truly do love The Vine - the rooms, views, pools, entertainment and service are still outstanding, but in comparison to previous visits it's no longer a resort we care to return to. Side note: Ricardo at Nebbiolo is fantastic and was the star of our week!

We ordered a studio with a kitchen. It ’s very convenient to cook. There is tableware. There is also a washing machine with a dryer. If you live a few days you can cook by yourself. It ’s very convenient. The hotel has a beautiful beach infinity pool. The opposite is Shopping mall, take a bus at the entrance of 12 pesos, one stop per person can go to a large supermarket and a lively market, if you have the opportunity to go again, you should choose this one

This is the best place I ever been. Place is beautiful, a very classic hotel, furniture, art pieces, decoration, everything very good quality and outstanding. Amenities, Food, drinks and location is a A+. I have nothing to say about, I am very impressed and still am, it will take me a while to find a place to be as good as this one. Now I want to talk about their services. I don’t know if it’s their training or if it’s the Mexican people, but I received from each and everyone the best services I ever had. No words to discutível how I felt about it. I just want to say thank you to all of you works at Grand Fiesta Americana Coral Beach, you all made my vacation awesome and I had the time of my life.

We spent 10 magnificent days at the Grand Oasis’s Resort at the Pyramid Cancun at the beginning of June with friends, our trip was truly wonderful. We had a fabulous room with an amazing view, very clean and comfortable. The staff were friendly and helpful we could not fault the hotel in anyway. The minibar was replenished daily by Rodmso Rodrigues Diaz who was always smiling and very friendly. The waiters/waitresses serving us daily were so friendly and helpful and again always with a smile. Judith Betel, Daniela Portilla and Janet Anzures were also very helpful and polite always willing to assist in anyway they could. It was really nice to see managers walking around the site very smartly dressed and always willing to help or assist in anyway and in particular we would like to thank Robin who was very professional and well spoken he made our stay at the Grand Oasis truly exceptional. We will always remember this amazing holiday and definitely book again. Thank you Grand Oasis Jude & Bernadine Singleton June 2023

The food was not good, in fact on the 2nd day of the stay my wife and I got sick to our stomachs, and we did not consume wine or alcohol. The excellent staff service, the rooms had some maintenance details. On a scale of 1 to 10, I would give it an 8.