Holiday Inn Express Cangzhou High-Tech Zone

A very strange stay. I won’t talk about the location. If I hadn’t decided to pass by Cangzhou on the 11th, I just randomly found an international chain store without looking at the map, thinking that it would at least be guaranteed, I would definitely not have chosen this one. Super remote, near a large construction site. A few meters away from the window is a school. Although it's a holiday, don't delay others from ringing the bell! From six in the morning to ten in the evening, a shrill bell rings every half hour. Taking a lunch break, going to bed early in the evening, wanting to sleep in a little bit in the morning? No way! The cleanliness of the room is beyond words. There was an indescribable stench as soon as I entered the door, and there were very yellowish-brown objects on the carpet. I contacted the front desk and room service and was informed that there were no other available rooms and that I could use some aromatherapy. . . ? ? ? I'm confused, the room is full at 12 noon? What does an empty guest room with the door open mean? The service is also unsatisfactory. Asking for a bottle of water at the front desk is stingy. It bears the IHG brand and uses Mr. Kang’s cheap water. Do you still care about it so much? Breakfast is even more, speechless. The cleanliness of the tableware, the quality and taste of the dishes all make the name "international chain" seem extremely ironic. In short, it is a hotel that must be blocked and protected from lightning.

This newly opened Smart Hotel looks exactly like Hampton in appearance, and the interior also has a similar atmosphere. Even the hexagonal pattern in the stairwell is exactly the same, as if it is a twin brother of Hampton. However, the staffing of the operations team calls into question its “smart selection” moniker. Operations managers are sleepwalking, their words and deeds are inconsistent, and there is no logic at all. I informed the operations manager of my preference ten days in advance and was told to read it carefully to improve efficiency. A few days before check-in, I asked her boss to remind her, but when I arrived at the hotel, I found that she was unprepared and the message was not conveyed to various departments, which caused many problems in the room and affected the check-in experience. For example, my room only has thick curtains but no gauze curtains. The electric button is broken and cannot be pulled or opened manually. The TV projection equipment also broke down repeatedly. Engineers spent a long time repairing it but to no avail. It turned out to be a device authorization issue. These problems have long been solved in other Smart Hotels, but here they have become insurmountable obstacles. In order to calm me down, the front desk lied and claimed that all rooms had no gauze curtains and that the TVs were being adjusted. However, when I compared it with the engineer, the lie was instantly exposed. Not only did this operations manager neglect his duties, he even refused to provide external connections such as technical support from network operators. He asked me, a guest, to coordinate internal matters for colleagues. It was really a disgrace to the group. What is even more ridiculous is that when I borrowed a fork, my front office colleague first said that the fork was a dangerous item and could not be borrowed, but then changed his mind and said that there was no such thing at all. At breakfast, the head chef put a lot of chili pepper into the student group's dishes in order to save budget. When I approached him because I couldn't eat spicy food, he first hid in the toilet and then made an excuse to go home. I had no choice but to ask for service at the front. Sister, help me either rinse off the chili peppers in the ingredients, or take out the cooked ingredients from the kitchen and rinse them directly with water, just like hot pot. I can still eat them, thanks to these elder sisters. At the same time, I heard the students next to me complaining that the breakfast was extremely questionable. The price of this hotel with the Smart Select brand is as high as 267 for InterContinental Group members, but it is only 150 on the third-party platform. Please be sure to think twice when choosing, and don’t let “smart selection” turn into “blind selection”.

I traveled from Shandong back to Beijing and stayed in Cangzhou for one night. This hotel is recommended. The hardware is relatively new, clean and sanitary. Parking is also easy. Especially the service at the front desk is enthusiastic and cost-effective.

The front desk staff Xiao Dong and Xiao Liu provided thoughtful service! The hotel facilities are complete! The environment is beautiful!