Osborn House

Overall, it was a nice stay. The staff are lovely and the massages were excellent. However, for $900-$950 per night, to have a view of the solar panels on the roof, and to have to call reception each night to ask to turn off the courtyard lights because we couldn’t sleep, to be able to hear people walking past our room and talking at reception and also to have no extraction fan in the bathroom and have to smell the toilet after being used through the room, it’s not worth it unfortunately and we would not return. I understand there are more expensive rooms which are nicer, but for that price, we expect better. Also while the breakfast is tasty, it should be a buffet for this level of hotel and pricing. Also, we would recommend that the car keys from valet should be kept at the back in a safe, not just a drawer at reception. The pricing of the cocktails is also really absurd. Even the most expensive bars in Sydney don’t charge upwards of $30 for a cocktail. While we appreciate that staff quickly attended to the light issue when we would call, it’s really not acceptable to not have curtains that cover the whole window, and also to charge $900-$950 a night for a room with view of solar panels and air conditioning units. When we raised these issues with the hotel, they offered us on our next visit to give us a complimentary upgrade to the Forest Lodge (meaning we would still have to pay the rate of a standard room which in this case cost us $900+ per night). After a disappointing stay, we do not want to give this accomodation even more money fo ra subsequent stay when we can just stay elsewhere for MUCH cheaper. When we asked for a partial refund they said no - hence why we have now decided to leave this review so other travellers can beware of the room they choose. Photos attached of the view and the beaming light at 10:30pm at night into our room.

Poor directions when arriving at night, gate locked and no email prior advising we should buzz to come through and drop bags. Poor signage to reception Room not made up by housekeeping Very poor value for money when aiming at high end. This was a Forest Lodge room so way over priced for the service. Would definitely not be returning or recommending

EXCELLENT :Staff,accommodation, and food. Two nights stay and completely satisfied. The staff have everything under control. Valet service is.much appreciated and luggage delivered and collected fro your room. Every member of staff that we encountered met us with a smile and a friendly word. Would love to return one day!

Our favourite Southern Highlands destination...in the little sleepy village of Bundanoon - close to Bowral and many dining options...with its own highly regarded restaurant. Beautifully styled and comfortable accommodation - our only problem was the difficulty in tuning in to live TV...too complicated ...cannot do with a press of a button...

We will definitely be back to stay again. The staff were very friendly and obliging. The property has magnificent views from its terrace. The villas are very special. Food preparation was disappointing however I am sure can be improved. The interiors have been nicely refreshed and decorated. Only the Villa bathrooms have heating. The grounds are nicely kept but the tennis court needs some TLC.

This is a lovely property with five star accommodation and service. Our premier suite was terrific - spacious with a very comfortable bed, sitting area and large bathroom. Lots of thoughtful touches including real tea in the room, not tea bags! Within the house there are a number of very pleasant lounge areas in addition to the main communal space. If the weather had been better, it looked like there could have been a nice view and inviting outdoor areas in which to sit. The big disappointment was the quality of the food in “The Bar” restaurant for dinner. The food was pricey and we were expecting food to match. The main restaurant was not open while we were there. Breakfast, however, was very nice. I have given the property five stars but I would have preferred to give it 4.5 as the food offering definitely needs improving.