Days Inn by Wyndham West Yarmouth/Hyannis Cape Cod Area

Location: Convenient access to Hyannis , ample parking, and proximity to travel routes.(based on 1 review)

The pool was closed and we were notified there was no breakfast after we made reservations. On arrival there was no one in the office. A person came after a while. Going into the room, the windows were open and it was freezing, It took time for the room to warm up. We had to keep our coats on. A piece of the ceiling was missing, there were marks and discoloration on the shower curtain. There was some kind of debris on the bathroom window sill. Electrical outlets were scarce. My daughter's towel was frayed and looked like a screen door. When we asked for more linens we were held to a 2 person number, there were 3 of us. They did not replace the facecloths. The peg to the lock on the inside of the door was broken off. We used a chair to keep the door secured. When we reported this, the staff said it was the end of the season and he would report it on Monday. We will not be returning here any time soon.

Unfortunately, I am very disappointed with this specific Days Inn. The hotel has a no smoking in rooms policy, but a person can smoke right outside the hotel door. The smell of cigarettes and musty bedsheets engulfed my room due to a person smoking right outside the room and lack of ventilation in the dark room. Moreover, there were big flies in the room and an empty space where the microwave should have been. Unsettling individuals standing across my room made me question my safety. I gave up after my complaint led to the employee stating nothing else he can do, no refund. I was convinced to leave when a young female soldier complained that her room wasn't child proof and wires were exposed and reachable to her toddler and infant. This happened within 20 minutes of my arrival. I registered a complaint with *******, reserved a room at another hotel and left the Days Inn. A few days later I returned for a receipt. The manager refused to give me a receipt for the room I never stayed in. He unapologetic and walked away from me as I asked for the hotel policy.