Southern Sun the Cullinan

My wife and I stayed at the Cullinan 2 weeks ago for 3 days. We had a beautiful stay, my wife always insists that when we visit Cape Town we must stay at The Cullinan. Everything was good when we got there , the only issue my wife and I encountered was when we called the service centre to place our room service orders there was a lady by the name of Sarey(if thats how you spell it)who always sounded annoyed and frustrated when speaking to us after we had to wait a good few minutes for our call to be answered for our room service orders to be taken or when we requested for something. She also kept saying excuse me mam(in a very abrupt tone) because of so much noise and laughter in the background. To us that was very unprofessional and we actually hesitated calling there to get that tone of voice. Other than that we love the Cullinan, and we cannot wait to visit after the the refurbishment. We hope by then the attitude of this staff changes.

I had a very pleasant seven night stay in The Cullinan. Very clean hotel with good breakfast and nice touch having a pianist at breakfast time and at other times in the lobby. There is a regular shuttle bus to the Waterfront Nice well kept pool area but it is small. You also have to remember you are in a busy area with lots of traffic. Unfortunately the pool area is just back from a busy road with endless road noise (sirens, hooting horns etc) Obviously not the hotels fault - just be aware. The rooms are spacious and clean. The most memorable part of my stay was the amazing staff. So friendly, pleasant and helpful. Not only throughout my stay but on arriving home I realised I had left a washbag in my room that contained some of my jewellery. I contacted the hotel and Anthony in particular went to endless trouble to arrange for it to be sent back to Ireland. Margaret was also involved in arranging the return. I highly recommend staying here.

Excellent hotel with friendly helpful staff. Beautiful rooms with stunning view. Great food at breakfast and from room service. Only negative was the problem with phone in room not working - never fixed in spite of fact that manager reported it personally.

Last month, I got to stay at The Cullinan for 6 days as part of a Globus tour called South Africa and Victoria Falls. This was my first time to South Africa and, this hotel got me off to a wonderful start to a fantastic vacation. Check in was easy and, I found the reception staff very helpful. I paid for 2 pre-days on my tour and, then my tour started. It looked like I was going to have to change rooms because of the different reservation. The reception staff was kind enough to change the reservation to where I could stay in the room I was in for the rest of my stay. The hotel has a wonderful cafe and bar named Stella's where a bartender named Mark helped guide me through various South African beers (I believe they had 5 on draft) which I enjoyed trying. It also has a nice restaurant called Peach Tree with an excellent breakfast buffet and a dinner buffet that cost 305 rand. If you don't feel like eating at the hotel restaurant, they offer a free hourly shuttle to Victoria Wharf (the driver was known as Roger Dodger) where you'll find lots of wonderful restaurants like the City Grill which I tried. Also, Victoria Wharf has a supermarket in the basement called Pick and Pay. The hotel is located right across from the Cape Town Convention Center which makes it ideal for anyone attending a convention there. My room was spotless the whole of my stay as well as spacious. I forget if I tried the hotel WiFi. As I have international data and texting, I didn't need to use it. Lastly, I want to point out 1 incredible service they did for me. When I left U.S.A., it was winter time while in South Africa it was summer time. I mention this because I wore a coat to the airport in the U.S.A. and then arrived in Cape Town where it was 87 degrees Fahrenheit (I don't know what that is in Celsius). My coat went into my room closet where unfortunately it remained when I checked out! I didn't realize I'd left my coat behind until I got to Hoedspruitt where I got to go on safari at Makalali Lodge. I spoke with my tour director Taki who got these outstanding folks to find my jacket and courier it to our follow on hotel the Sandtun Sun in Johannesburg. Mega kudos to them for doing this. Overall, I had a wonderful time staying at this hotel and would highly recommend it. The people who work there are outstanding and will work to make sure your stay is a wonderful experience like they did mine.

We stayed here on a golfing group back in January for our week in Capetown. Hotel ideally located as very near the waterfront where a courtesy bus will drop you. Staff in the hotel were the friendliest I’ve ever seen and all seem to enjoy their jobs very much and in good form. Food was excellent and we dined here a good few evenings after a busy days excursion. Only downside was the pool was a little small for the size of hotel. Overall a good trip

I rarely write negative reviews and although some things didn't go perfectly during our stay at Southern Sun The Cullinan, it was mostly a very positive experience. Specifically, we found the customer-facing staff to be absolutely terrific. But some things really are unforgivable. As we settled in to retire for the third and final night of our stay, we noticed blood on one of the pillows. Needless to say, this disgusting discovery pretty much ruined our night and it got worse in the morning when further inspection revealed not insignificant amounts of blood on two other pillows. The manager was apologetic as we checked out the next morning but an apology just isn't good enough. Our tour group occupied ten rooms as the last phase of our South African adventure - I will be advising them to move their business to a different venue.

A lovely stay at the Cullinan. Perfectly placed to visit the Waterfront, the V&A, as well as old town Cape Town, Table Mountain and further afield. Good car parking under the hotel at a discounted rate. A lovely atmosphere. Staff that not only help you but also do this with a smile and genuine sincerity. The hotel shuttlebus to the Waterfront is ideal. Breakfast in the morning is comprehensive with great choices. The price as a guest is very good value. Quiet rooms albeit beds a little small and pillows a bit flat. All in all a very good place to stay when in Cape Town. When staying there again this will be our primary choice.

Our first taste of Cape Town and South Africa and what a treat. Great position, not far from everything, just a short walk to the V & A Waterfront. Very friendly and attentive staff, the hotel was clean and very comfortable. The breakfast was one of the best we have ever encountered with everything you could possibly want, there was even a piano player serenading you every morning.