"I stayed in this hotel with my niece from 20 to 22 March and super recommends to visit Capitol. The hotel is super well located, is within the city. Our stay was super quiet, the room was spacious and certainly indic to friends and when I'll return to the home again."

"Hotel well located, clean and with good service"

"The hotel is very cool, we stay in a family room with comfortable beds, my pets were super well accepted."

"I took a bus to Capitolio and was hoping to stay at Hostel Badulack. I don't speak Portugese and was not sure how far is Badulack away from the bus terminal. It was my 6 week trip and I just hope that when I get to Capitolio, I would googled it as it has 244/7 desk. It was a shock. There is no door bell and it is hopeless for me to call. I managed to get someone to call for me. The staff replied if there wasn't an advanced booking, it was too late to check in. The two guys who help me to call helped me to find one and brought me to Lara's Hotel. Although the staff don't speak English, they do help me to find private car to get to Canyon cruise for a very good price. The breakfast was very good with a big selection. It is only 15 BRL more than Badulack which offer breakfast for a price. It was a good deal as I have a 3 bed room with balcony. Its breakfast alone is worth more than 15-25 BRL. Very comfortable beds with very clean private bathroom! A good deal and its staff were helpful. Many hostels in Brazil claim that the staff speak English and after 6 weeks around south of Brazil, I disagreed with most of their claims."

"I had a health problem and I had no conditions to complete my stay, I asked for the cancellation of a daily and the hotel did not accept!"

"The room is OK, quiet"

"EXCELENTE POUSADA ,INDICO A TODOS QUE QUEIRAM USUFRUIR DE UMA ESTADIA CONFORTÁVEL. FUNCIONÁRIOS CORDIAIS EM ESPECIAL A AMANDA QUE ME AJUDOU MUITO NAS ESCOLHAS DE PASSEIOS, RESTAURANTES ETC....FALEM COM ELA QUE RESOLVE RSSS..................."

"Excellent stay in Chalé Capitolio! Very quiet location, perfect for rest with comfort. Extremely receptional and performing officials. Fantastic breakfast, with a highlight for the pawn and home cookies made on the site. I recommend!"

"Dear Sir/Madam, I would like to report a summary of the irregularities that occurred during my stay at the Escarpa do Lago hotel, which began on January 11, 2026. During this period, I personally requested repairs to the air conditioning and the room door lock twice at reception. However, no staff member came to carry out the repairs. Regarding room service, we left the unit for cleaning, but upon our return, the room had not been cleaned. On another occasion, cleaning was carried out, but the towels and bed linen were not changed, contrary to what I had been previously informed. The maintenance of common areas was also deficient, with overflowing external trash cans that were not collected. I emphasize that the bed linen was only changed on the penultimate day of our checkout. Note: One of the towels provided for bathing had the following writing on it (Glass Cleaning). This could cause illnesses due to the towel being used with chemical products, creating an unsanitary environment. Regarding the facilities, I noticed that the room did not have the chair shown in the promotional photos. The chairs available are old, dirty, and located outside the rooms. Furthermore, basic items such as glasses, soap, and shampoo are missing. Regarding hygiene and service in the restaurant, I witnessed animal feces at the entrance, forcing guests to detour to access the area. There was also a lack of punctuality in the breakfast service, with food being removed prematurely before the established time. On several occasions, the manager, Soray, referred to us as "The problem guests." It is clear that we did not have the best accommodation, much less the best service. Given the above, I express my dissatisfaction with the lack of support, hygiene, and facilities provided. Below I include some articles and jurisprudence to address this matter without further delay. 1. Consumer Protection Code — Law No. 8.078/1990 (CDC) The CDC is the main legal basis for protecting guests against failures in the provision of services. Some relevant provisions: Article 6 — Basic consumer rights: right to adequate and clear information about services; protection against abusive practices and clauses; effective redress for damages. Services and Information in Brazil Article 14 — Liability for the service: the supplier (e.g., hotel) is objectively liable for failures in the provision of the service, regardless of fault — it is sufficient to demonstrate that the service was defective."