Guest User
May 18, 2025
Unfortunately we were dissappointed with our room, named Fern which was not in the main hotel but in another block down from the main hotel. It was described as a cosy room, which we thought would be small by its name, its ridiculously small for the amount they charge per night which is £220 per night, our room backed on to a court yard where they put used barrels.(we stayed 3 nights and paid for 2 a deal they do, but when I booked over the phone no mention till I asked) Still expensive!!! for this room. The only way to see outside is to open the window as there is plastic obscured to stop you looking out. The bed was not at all comfortable, there’s no fridge in the room, no mirror only a small tabletop makeup mirror.No where to put anything on a top, only table had tea/coffee kettle on it, the other a information pad, lamp. The bathroom had no where to put toiletries, in the shower or anywhere else, our toiletry bags had to stay on the floor. There was mould on the shower, the grout was dirty, and the skirting board in need of paint. We only found one restaurant staff who spoke to us each morning, when we passed the reception girl the day we left, we said good morning, she looked round as she was talking to a colleague, but didn’t answer us. Breakfast is not over special, everything is on a menu for you to choose, except fruit juice and toast. When we left she said have you enjoyed your stay, my husband said no, she said I will let management know. I’ve not heard nothing to date and not expecting to. It was St Ives food festival while we were there so the hotel was busy, but parking was a nightmare, they have a overflow parking on the other side of the road, but this to was full in the evenings. The hotel is very clean in the main building, and our room was clean apart from the above issues, which need maintenance work done. (Photos below) We have stayed in St Ives with a sea view, beautiful comfy bed, amazing breakfast, unfortunately they were booked up, so thought we would try the gannet. I will wait and see if management do get back to me, with sort of compensation?