Carmel is a beautiful town and the hotel is in the town centre, so the location is perfect. Room was a little dated, but reasonably clean. On the night we arrived to check in, staff was super friendly and helpful. He gave us detailed instructions regarding our room and parking, also local restaurants recommendations. His service was a 5 star! On the morning of departure, we vacated the room and checked out at 9am. We went for a stroll in the town, and returned after an hour. When we returned at 10am I asked the staff (not the friendly staff helped us check in) if I can use a restroom. Knowing we just checked out, the staff bluntly replied there isn’t public toilet in the hotel, so we’d better use the one in the local park. When we asked if we could go back to our room to use the toilet as it’s still early. His said the cleaners were already in. We then walked to our car which was next to our room, only to find the cleaners hadn’t been at all. Zero hospitality, disappointed.