Carmel Inn & Suites

Rose at the front desk did a great job in trying to help correct the many problems. First, the carpets were so dirty that my white socks were soiled black from all the dirt. I then made sure I wore shoes constantly. Two, the bed was not made every day, they missed 3 days. On one of those days I found housekeeping and asked them to make it up. Third, every time the television was turned off, the cable signal was lost. Rose came to help us 3 times and then showed me how to reset it. I had to undo a cable in the back of the tv every time for it to reset. Fourth, the pool and part of the property were under construction. This information should have been shared by your website. Finally, The photo online showing a charming continental breakfast area does not reflect the current reality of the situation. A basket was placed outside your door every morning with cereal, milk, yogurt or fruit or orange juice. This was basic and not really appealing after several days.

The property is shortly staffed. The cleaning staff ignored the do not disturb sign and entered the room to drop off towels. Management should prioritize updating the place. The room was rundown and in poor condition. The only thing that appeared to be renovated was the bathroom, but there was little attention to detail as the shower curtain was inside out.

The property is so close to downtown Carmel. Everything is walkable. It is an older place that has been upgraded. People are very nice.

The king bed suite was very comfortable with plenty of dresser space, two closets, and bar counter with separate sink. Excellent value.

Great location , near downtown Carmel, walkable distance to everything. The suite turned out to be like a 2 bd, turned out great for our family with a 15 months old. Very quite room. All was great!

As a Woman of Color, I did not feel welcomed or valued as a guest in this establishment. 1. I was unable to enter my room for 30 min after the 3 PM check-in time because the room was not ready due to maintenance making repairs to the bathroom. 2. After I was allowed access to my room, I started to hear loud banging on the roof directly above my room because maintenance was making repairs to the roof. This went on for over an hour. 3. The man at the front desk neglected to inform me about the repairs at check-in and when I inquired about them, he tried to gaslight me in front of other guests in an attempt to make me appear as if I was overreacting. He denied that there was construction and that maintenance was only "checking for leaks". After further inquiry, he finally acknowledged that repairs were being done on the roof but continued to lie about providing notice online. When I followed up to fact-check, he became rude and condescending. He kept interrupting me and began to argue with me. He was extremely dismissive and unaccommodating. 5. The pool was definitely an eyesore. It was inoperable and was very dirty. It looked like it had been under construction for some time. 6. The container that was delivered with the continental breakfast the next morning smelled of spoiled milk. It contained 2 Svenhard Danish, 2 cartons of milk, 2 cartons of OJ, and cereal they rationed and packaged themselves. 7. The room smelled old, but the bathroom was modern and clean.