Courtyard Carson City

We saw the hotel room staff in the hallway when we left the room about 11 am, and told them we would be gone a while and that the room was ready to be serviced. When we returned about 7 pm, nothing had been done in our room - the used towels were not picked up, fresh towels were not put in the room, and no replacements were provided for the coffee we had used. We called the front desk, and picked up the items ourselves. Since when does the staff not service the room when asked?

Skip it This place is gross. They definitely spent time to upgrade the lobby so it looks modern and like a courtyard but the rooms are nasty. Everything is old and worn down. For $300/nite - they can do better. I stayed here once before a couple years ago when there was a fire in Auburn. And the ventilation is so bad that the entire hotel was smoky. The choices in Carson City are very limited. But this courtyard is incredibly overpriced for what you get. My 10-year-old wouldn’t even take a shower because he was grossed out by the looks of the shower stall. We had brought our own blankets with us, which I’m so grateful for because there was no way in hell I was getting between those covers.

This stay was terrible, from check in to check out. At check in, they changed our room type to a much smaller room with smaller beds than what I booked (king bed). There was old moldy food still in the room refrigerator, light bulbs were out, the water was out the entire first morning without warning - when we called the front desk, they told us it would be out for maintenance and back on in five minutes. It was an hour, and when it came back on it was brown for another hour. We left the room and when we came back, our door was open. It was definitely closed when we left. They had not been in to clean; no one ever asked us about cleaning the room the entire stay, so we have no idea who was in our room or why. We definitely will not be staying here again.