GHL Hoteles Hotels in Cartagena

I had stayed at the Allure Chocolat in the past and loved it. I loved the room, rooftop pool and pool bar, great staff and good breakfast. Location is excellent, close to the walled city. I booked this return trip to stay at the Chocolat only to arrive and after checking in the front desk man said by the way our pool is closed during your stay for a private group. Note their their rooftop pool and pool bar is a key reason for staying here for me. I then asked why they was not stated at the time of booking the room and he couldn't answer that but said don't worry, we will send you in a taxi or shuttle to another hotel to use their pool. Unacceptable. I was upset and asked to speak to the manager. His option was to transfer us to their other hotel Allure Canela which has a pool. He said it's close and easy walking distance to the walled city and it would cover my need to have the pool on site without the hassle of taking taxis or shuttles to get to the pool. So I agreed and regretted it. Allure Canela is a nice hotel, but smaller, noisy location and the pool is the size of a large bathtub and seeing all guests was going there from all 3 Allure hotels in town, it was quite busy with no deck chairs to use most of the time. So the point of this feedback is based on the poor management decision of the Allure Chocolat to block the pool for a private group and not warn guests booking rooms on those dates. I feel this was deceptive and ended up paying too much for a room in a hotel in not so great location. I did get free meals for 2 nights, but this didn't make up for the inconvenience and excitement of staying at the Chocolat. I will highlight the front desk man Felix. He was very nice and tried to help at Chocolat when he had to tell me about the lack of pool facilities. Very nice man.