Verified traveler
June 25, 2023
At check in the person was very unfriendly and hard to understand.
The office where we checked in not open (at 3:00 in the afternoon). It was in a cramped spot between the outside and the office.
The room had a musty smell, and the chair at the table/desk would not even allow you to sit back in it because it was broken. In the bathroom, the toilet paper holder came out of the wall, and the towels seem to have been used too many times, because they were barely rags. The TV was not plugged into the satellite. And trying to get communication between myself and the staff was uncomfortable. They were accusatory as if I was the one that had caused the problem with the room or that my expectations were too high. And as much as it was late on a Friday afternoon even though they they offered me to leave saying they wanted no problem. It would’ve been difficult to find another room in the area. It was an unpleasant stay, and I left before the end of the evening. I will not be staying at that hotel ever again. This place gives America’s best hotel a bad name.