Pestana Palm Gardens

Pestana was a bit hit and miss, your enjoyment of your stay all depends on what neighbors you get as the rooms are NOT in the slightest bit soundproof as advertised.  I would love to give 5 stars just based on the staff and the facilities for the price you pay but this is the least soundproof place we've ever stayed in and we've stayed at Ibis and Travel Lodge and even they didn't have paper thin walls. I'm quite annoyed at the false advertising of soundproof as that's what our booking was based on for a week and half of peaceful break. I understand the hotel can't control who checks in and where they stay and how noisy they are, however we would have avoided Pestana if we knew how thin the walls are. We also did not like having to pack and unpack 3 times but it's what we had to do to tey get good nights sleep to enjoy our holiday. Upon arrival we checked into G61, we could hear every step every person made up the stairs and along the top floor as  as every draw or door being closed. There is absolutely no privacy when sitting outside the lounge in the garden, the table next door is literally 1m away as well as their sun lounges. Due to noisy kids we asked to be moved.  Reception lady was freindly and pleasant and made every effort to move us, she gladly checked availability and got another room ready for us while we went for a hike. We then checked into 27. This house was also not soundproof whatsoever. We could hear the neighbors TV  but it was quieter as there were no kids constantly running up and down the stairs. However our peace was short lived as 2 days later our new neighbors came home every morning at 2am and made a noise till 4am and then woke up early too continuing with their noise. All we heard constantly was doors closing, showers running, loud steps, talking, constant whistling and you can even here them plugging things into the walls. So needless to say we were exhausted from the lack of sleep for days which made our stay unpleasant. We then moved a 2nd time to G67 which was the same block of terraced suits as the first one. Luckily our neighbors on either side were quiet but on one side they woke up at 6am every morning which meant we did too due to the lack of soundproofing. Basically if you're in your aparent you are subjected to constant banging from cupboards and doors, hearing every step made up m down stairs and the plugging in of appliances into the adjacent walls. All 3 rooms had pretty much the same layout with decent sea and garden views. There is quick easy access to the cliffs infront and a short walk to 2 beautiful beaches on either side of the resort, as well as a quick 2km walk down into town.  We didn't eat at the restaurant on site as we self catered and there are also many great restaurants in town and the best sushi takeaway in Lagoa. Intermarche supermarket is a 5 min drive away and had a great selection of everything we needed for our 2 week stay. Had a few maintenance issues in the 1 apartment,

Beautiful property! Well maintained with the kindest staff in the reception. The restaurant was amazing with energetic staff who made our stay really special and memorable! Location is perfect with easy access to the beach side nearby. Highly recommend this experience!

Fantastic apartment, a beautiful location, and lovely staff! The reception staff and staff working in the restaurant/bar, made the holiday so much better by making suggestions about places to visit, what food & drink to try etc. For the first time in ages we really didn't want to go home. Cant wait to go back later this year

We had a lovely 4 floored suite overlooking the Atlantic. The place was spotless and equipped with everything we needed for a 10 day stay. Reception, housekeeping and restaurant staff were all excellent- friendly, helpful and fun. We liked it becasue it felt "real" and down to earth.

We totally enjoyed our stay at Pestana Palm Gardens. The units are excellent, spacious, and well maintained. The staff is top notch at the front desk, the cleaning team, and the spa. There is amazing Indian food in the town only a couple of minutes away.

We absolutely loved our second trip here! We are two families of 4 staying in two bedroom apartment/villas, these are beautifully maintained, clean and cleaned every day. The pool area is cleaned daily and is immaculate, pool is refreshing and perfect for our mix of children’s ages, 5-12. The drinks and bar food is delicious during the day and in the evenings, eating outside is a rare treat. The lamb chops are simply divine! Other local restaurants are also excellent. Best strawberry daiquiri’s in the world! The staff are all approachable and nothing is too much trouble. We work hard to be able to spend 10 days relaxing in the sun and this place is perfect. Can’t wait to visit again next year!!