Best Western Plus la Mesa San Diego

Great service from the front desk.  Additionally, we forgot some items and they were able to collect them and hold them for us so that we didn’t have to replace them overall 10 out of 10 loved our stay there.

The dresser next to the bed had surface damage to it which the front desk staff were not aware of it. It was never rerplaced during the 4 day stay. Also, cleaning room service was not provided on one of the days.

The hotel is next to a huge parking lot for a seafood restaurant, but the hotel parking is narrow and limited. There is no housekeeping service. Hanging the "Please clean the room sign" all day did not work. The halls were filled with dirty towels and trash bags as apparently other hotel guests didn't get their rooms serviced either.

Had mold on wall of room. Front desk lady informed me I had a reservation for just one night not three nights which I booked and prepaid 2 weeks earlier. Very unprofessional and challenged me when I said paid for 3 nights. Big issue was the mold we found on the walls. The manager on duty came to the room took pics of mold and confirmed our suspicion. MOLD..this property is more like a truck stop. Multiple trucks parked taking up a big share of the available parking. The largest truck parked immediately in front of the main entry door. This only allowed a single lane for cars to enter or exit. Cars parked across from this truck had issues backing out of their parking space. Needless to say we did not stay requesting a full refund. Called next day to speak to manager only to have the same front desk person hang up on me. We booked the stay through *******. They also reported getting no where with the same front desk person that was rude and unprofessional with me. She would not give the hotel managers name to ******* when they ask her for it. Terrible experience in all ways. Avoid this place and this location!

We enjoyed our stay. The beds were comfortable and the rooms were clean. We liked that they served breakfast.

This place is OK for a night or, our room was close to the elevator and facing the freeway so there was constant noise. For anyone who will decide to stay here I recommend not getting a room that's facing the freeway or close to the elevator

After 5 p.m., no service. You want an extra towel. Too bad. Ironing board collapses and you want a replacement. It's not normal to do that kind of work at this time. Washing machine eats your money and doesn't work. That's not us. Let me give you a phone number for the washing machine people.

Bed was comfortable and the location was quiet, clean and safe.The room could have been a tiny bit cleaner, and the A/C would did not work well. The TV was having some kind of issue with their provider WORLDVUE and no one at the hotel seemed to know how to fix it.

Convenient location but right next to freeway so had lots of traffic noise that was less overnight.