Hotel Masaniello Luxury

4 STAR HOTEL THAT DOESN'T CLEAN THE ROOM! I stayed 2 nights with a newborn in room 224, taps full of limescale, bidet unusable due to how it is positioned, shower box without gaskets. After 2 showers obviously the bathroom flooded, so swabs with towels, to avoid unpleasant episodes. We leave the tree at 12. Obviously I leave the bathroom in those conditions, I opened the window wide to change the air since the room already smells of cigarette smoke upon arrival, bed unmade. I return to the room in the evening and repeat with a 2 MONTH OLD BABY, and the room was exactly as I had left it. They didn't deign to come and tidy the room or close the window or put clean towels or even empty the buckets. I go down to the reception, the amazed boy apologizes but he doesn't even deign to find a solution let alone ask me if I needed something like clean towels or water. He just said he would report it, I don't know who he should have reported it to since no one found any solutions or further excuses. It's shameful. If I had listened to the reviews, with €200 I would have slept in the best hotel, not in this hovel where only the entrance is luxurious and 4 stars. In your place I would remove a couple of stars. And the cleaning ladies could tidy up the rooms rather than start yelling in the corridor about their own business, complaining that someone had called one of them a mariola (thief). I have never had anything like this happen to me. No matter what time I left the room in other hotels they always made the bed and changed towels and emptied the bins. Always read the reviews because they are all true about this hotel, too bad I read them after booking! AVOID THIS PLACE. There are better places nearby. Too bad it was the only one available from 4 to 6 October 2024. Shame!

We booked a suite 1 week before, I must say that the hotel is very nice and clean but lacks attention towards the customer, we arrived at night after a trip, my partner and I made us pay in advance (which is not never do) they give us the keys and we enter the room obviously since it is a suite inside it has a hydromassage tub obviously it is the best for a bit of relaxation, but after less than half an hour from using the tub, it continued to make a noise that didn't stop, we definitely wouldn't have slept! I called the reception and the doorman told me to turn down the power in the room that connected the tub but this would have meant not being able to use the TV and having only the bathroom light as light, at this point I he says to change rooms I obviously tell him that having paid for a suite I expected him to give me the difference but he tells me that I used the tub and therefore it is as if I had used all the comforts of the room (for half an hour now) he gives us a change of room (a hovel for me) without windows a square without air, okay being tired from the trip I take it lightly thinking that the next day they would have reimbursed us.......but no they did given a piece of paper with twenty percent discount written on it which on 130 euros is 100 euros, therefore practically a fool, so we practically paid for a room which we did not use due to their lack of competence... not I will never go there again