Borgo San Felice

This resort is beautiful with picturesque views and grounds and the suites are spacious and well appointed. We enjoyed our stay here but for the food offering and the quality of staff training. The food in Osteria Il Grigio and the service are a joke. We ate there once because we didn’t know any better , and a second time as we couldn’t believe it could be so poor again. We were wrong. We suggest you avoid this restaurant. The staff are ill-trained and the management are helpless as to how to resolve matters. Poor cuisine, robotic service and management that seem out of their depth. Breakfast buffet was very good and Ian stood out for his service here when other staff walked past tables that needed clearing and forgot orders for hot drinks. Georgia on reception is also very pleasant and professional. The stand out member of staff is Diego-a fantastic mixologist and engaging member of staff, a credit to the resort. A very comfortable stay but I would very much recommend eating off-site and using the hotel shuttle to visit the nearby village of Villa a Sesta where there are several very good restaurants.

Amazing location in the countryside of Tuscany. Close to several medieval towns such as Siena. Also centrally located to access lots of wineries in Chianti, Montepulciano, and Multicino. Spectacular property and buildings on an active winery and farm. Incredible food and outstanding and friendly service.

The room -- spacious and luxurious with a comfortable bed and wonderful bathroom. The entire hotel complex was exceptional. Breakfast with fresh honeycomb was particularly indulgent. **Don't miss the weekly local market on the premises! Walk the property or simply relax. (Our stay came with a complimentary spa hydrotherapy opportunity we did not plan for -- check and come prepared.)

While we felt the facility to be outstanding, the check-in staff was rude. When I asked for something to be retrieved my car that had just been parked by staff, after waiting for over an hour, I went down to get more information, I was told to retrieve it myself, in the pouring rain.

We tried to organize our wedding at Borgo San Felice this past summer, and, frankly, it was quite the ordeal. From the start, we were limited by the number of guests allowed in their small chapel, and any mention of extra guests caused panic. Then, we were told that everyone attending the wedding in the chapel had to stay at Borgo San Felice, which wasn’t ideal and definitely expensive. But we agreed and asked how many rooms were available, booking them all. A few days later, a dear friend—after I had specifically told her to look elsewhere for accommodation—was able to book a room for several days. How was I supposed to feel about that? I didn’t want her thinking we didn’t want her there. This attention to detail clearly wasn’t a priority for the events department. Next, we hit a major issue with the wedding cake. Their chef refused to make a real four-tier cake unless we had at least 100 guests, which would cost 4,000 euros. That didn’t sit right with us, so we arranged for a cake from Siena for less than 800 euros, which was excellent. However, Borgo San Felice doesn’t allow outside food or beverages, meaning it was their 4,000-euro cake or nothing. But the biggest issue? Borgo San Felice couldn’t accommodate a wedding dinner at all. There was no venue on-site that could host more than 20 guests for lunch (a wedding dinner was totally negative), despite the spacious appearance of the property in photos. When I asked for help finding a restaurant off-site for dinner and dancing. It took 10 days for a response (for 20 people), and we ended up doing most of the work ourselves. Shouldn't a relais chateau have a concirge make a phone call to book a venue? When looking for a restaurant for our dinner party we actually found a last-minute venue that was wonderful, but due to the restrictions, we couldn’t invite many of our European friends, because it was too late. To top it off, they initially refused to refund the rooms when we decided not to stay there. After insistence, they finally agreed to refund 50%, or offered a voucher for 100% of the amount to be used over the next year. A voucher. As if we would ever go. It’s a shame they didn’t immediately offer a full refund after such poor service. In a situation like this, after so many mistakes and miscommunication, have a little class— refund 100% of the cost and offer a free weekend as a gesture of goodwill. In the U.S., these guys wouldn’t survive six months. I’m leaving out many more frustrating details, but I simply don’t have the time. My advice? If you’re not ready to host weddings, just don’t. A once-in-a-lifetime event deserves better, we were leaving a good 30K on the table. Probably nothing for Borgo San Felice.