Belvedere Village

Honestly, I don’t understand the positive reviews. This place is simply terrible. Upon arrival, the Reception staff was polite, but nothing special. We booked the most expensive, Premium apartment, but it was absolutely disgusting. Very dirty, the walls were stained, the bedding smelled bad, there was a strong urine smell everywhere. I couldn’t believe my eyes. The staff at the pools and the restaurant were rude and unfriendly, clearly showing they disliked the guests. Breakfast: I have no words to describe the quality. Whoever offers this to guests who pay a significant amount of money I would make them eat it every day. One morning, the milk was spoiled and sour. I told a staff member, who insisted it was fresh. I asked them to please drink a glass, and instead, of course, they poured it out… Disgusting. The grate around the pool is also dangerous, with gaps in many places, which could cause serious injury. We paid nearly €1500 for only 5 nights. The value for money is terrible. The only good thing is the location just 7–10 minutes by car to Gardaland.

This is a good place for families with children under 10. The three pools offer a choice for swimmers and non-swimmers alike. The children’s entertainment team work hard to keep kids entertained, especially appreciated at dinner. The Friday foam party was fantastic. Downside is that it sits on top of a hill (no view). There is a good supermarket within walking distance, but it is a trek back up the hill with wine, water, juice etc. A car is fine for shopping, but difficult to park in the lakeside villages. Gardaland is within walking distance, if you can persuade the kids. Reception staff are very helpful generally and will order taxis. Taxis are reasonably priced but getting one back to the village can be challenging. Local transport is cheap, Verona is a short train ride away €3. We booked half board. Food is OK but not very exciting. The kids seemed happy. Several good restaurants in Peschiera but issue with taxis.

Stayed for a week in August with a family group. Hotel is too far from Peschiera to walk and as others have said and if you do it’s the side of a very dangerous road. Jet2 should be advising this in their advert so guests are aware there is nowhere they can walk to. Had to pay for taxis constantly in/out of town. My parents are 70 and would never have managed the hill or the walk. This should be made clear. Reception not manned all the time and if you have a problem there is no one willing to help. Complete power cut in apartment and reception closed therefore no one would assist until the next morning. Check out was early and reception not open so unable to pay resort tax until they open - why not just take the payment on check in? Rather than have the rude security advising you that you must stay and pay - assuming I would run off rather than pay the €2 per night room tax. He literally stood over us until a receptionist came in early. Made to feel very uncomfortable. Staff on the whole very unfriendly and rude from check in to check out. Apartment had two working plugs which was a nightmare and none in the bedroom. A family of four sharing two plugs was not easy. Beds never changed during the weeks stay. Fresh towels thrown on the sofa once during the week. Bed settee in living room had leg missing! Other rooms had pool towels we were never given any even after asking. They don’t even give you enough toilet roll for your stay and you have to purchase some from a shop. Room very basic and the beds are literally a strange camping bed base placed on some wooden storage cubes - not great if staying a week. No kettle or oven so unable to cook in room unless on hob or microwave. On site shop sells hardly anything and fresh bread we only managed to get once as either sold out or not had any. Pool areas are lovely and these are kept clean. Sun loungers very good with a canopy for your head. Beware they close pool if there is a storm and then when brilliant sunshine later refuse to open it again!!! Lifeguards were apparently refusing to come back to work - not what you pay to go on holiday for - no use of pool. Breakfast awful - not worth €8 per day charge. Never any plates, never refill the token bit of hot food which is scrambled eggs and some warm ham. Staff rude in breakfast too. Food nice in on site restaurant and reasonable prices. Wouldn’t return as to sum up, apartment not cleaned or comfortable enough for a weeks stay, staff extremely unhelpful and some very rude, location of hotel too far from anything so costs a fortune in taxis.