To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities8.0
Service9.3
Cleanliness8.4
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All reviews(41)
Positive reviews(40)
Reviews with photos/video(5)
Clean and tidy(13)
Convenient location(13)
Awesome rooms(12)
Easy to get around(12)
Close to train station(10)
Great service(8)
Negative reviews(1)
Kelvin688
Deluxe Double Room With Double Bed
Stayed in Sep 2025
Couple
4 review
10/10
Outstanding
Posted on Oct 3, 2025
Location is extremely good closed to Cardiff station. Room is big. Clean bed. Restaurant looks good. Is one of good choice to stay in Cardiff.
Guest User
Deluxe Twin Room
Stayed in Dec 2025
Solo traveller
7 review
9.0/10
Great
Posted on Jan 22, 2026
Great location. Easy to check in and out. Gym area not the best but really couldn’t knock the place.
TravelTime11
Deluxe Double Room With Double Bed
Stayed in Jun 2025
Solo traveller
17 review
8.5/10
Very good
Posted on Jul 16, 2025
Decent hotel, centrally located close to the train station making it a very convenient place to stay. Staff very welcoming and took into account my special request and booked me a quiet room which was appreciated.
Breakfast, nothing special, just like any other hotel breakfast in the uk. Good views at the breakfast area, staff on hand to help and often going out of their way to help.
Service was 10/10.
Rooms themselves felt a little old and could do with a touch up but comfy enough for a short stay! Coffee machine too!
Guest User
Deluxe Double Room With Double Bed
Stayed in Dec 2025
Couple
1 review
9.0/10
Great
Posted on Jan 8, 2026
Excellent location. Room was ok but floor a bit dusty. Comfortable beds disappointed there were no bathrobes or slippers. I would normally expect this in a deluxe room
Guest User
Deluxe Double Room With Double Bed
Stayed in Nov 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Dec 17, 2025
First time stayed at this hotel and will do so again.
The hotel is beautiful inside and the staff are attentive, helpful and quite charming.
The only downside to me was a constant droning in my room. I didn't mention this as I was only staying one night
Guest User
Deluxe Twin Room
Stayed in Nov 2025
Family
3 review
6.0/10
Posted on Dec 15, 2025
Cant open the window and the air condition is veery noisy, more on night trying to sleep, seems a bit like run down like walls with extrange painting fixures... Also the toilet sink extremely noisy while draining water. On the other hand, very good location, comfy bed, good breakfast and good staff!
Guest User
Deluxe Double Room With Double Bed
Stayed in Oct 2025
Couple
1 review
7.5/10
Posted on Nov 15, 2025
Booked room with walk in shower and large bed. First room had interconnecting door shower over bath and double bed. Second offer of a room was a disabled room still with just double bed. Then found out that all rooms only have double bed with shower over bath. Staff were very helpful but didn’t tell us upfront so we wasted a lot of time. In fact we didn’t have enough time to eat before we had to leave for our event. So finally we had to have a snack at 11:30 when we returned. Even then we had to go out to get it as room service is only available via an app
Guest User
Deluxe Twin Room
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 19, 2025
The staffs were very nice and helpful specially Gina and Maria. Convenient location, near train and bus station and at the city centre.
Guest User
Deluxe Double Room With Double Bed
Stayed in Jan 2025
Business traveller
54 review
10/10
Outstanding
Posted on Feb 23, 2025
big room, so convenient if going for train, it would be a good choice for business trip.
Anonymous User
Deluxe Twin Room
Stayed in Jul 2025
Family
7 review
7.7/10
Good
Posted on Aug 27, 2025
Excellent location, very close to the train station, making getting around super convenient!
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JammieChan
Deluxe Twin Room
Stayed in Nov 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Dec 14, 2025
Very convenience. Nice staffs. Clean environment.
Guest User
Deluxe Twin Room
Stayed in Apr 2025
Travelling with friends
3 review
9.2/10
Great
Posted on Jun 12, 2025
Excellent service, and the room was spotless. The location is incredibly convenient for getting around and very close to tourist attractions. We really appreciated having a kettle provided.
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Nosmas Samson
Deluxe Twin Room
Stayed in Apr 2025
Family
2 review
7.5/10
Posted on May 3, 2025
Generally all the services were good; but it’s still a bit disappointed that even slippers were not available in the room. Hope that could be improved in the next stay.
Guest User
Deluxe Twin Room
Stayed in Aug 2025
Family
7 review
8.5/10
Very good
Posted on Oct 4, 2025
Good place especially location near to train station