Acapulco Resort Convention Spa Reviews

They have clean rooms and beach is great but animations could be funnier. There’s nothing to do after 10pm.

Nice facilities with excellent pools, water park and beach. We stayed in a bungalow which was infested with mosquitoes and smelt of sewerage. Dining was acceptable however seemed to be catering for 1000 people at a time. Dinner was ok and breakfast a lot better. It seems that the best facilities are reserved for the high rollers. We were invited to the hotel previously and had a fantastic meal in the main building however this time we left dissatisfied and won’t go back to stay.

Good hotel

The location of the hotel is very good. The sea is crystal clear. Activities for children fill the whole day. The staff is friendly but the number of staff is not enough for the guests. The cleaning is of medium quality. The food is delicious and the varieties are sufficient. The aqua parks are sufficient for children.

Overall the service was good and the food was good.

The food was good, we liked the location of the hotel, the sea was wonderful

It's all very nice the ladies in the guess it's very friendly.. Ms Esra is the beste!!!! And she have great team Zehra Sina Serife thank you!!! we love thıs hotel we appreciate about cleaning and buffet they have to much option and food is too delicious. We hope to see you again

We come to Acapulco with Esra, she is great and her team Zehra Sina Serife is always helpful, I thank them very much, we also love the hotel very much and the food is absolutely delicious,they have to much option love to this country. Hope to see you again.

My husband and i stayed here for 9 nights from 15th October, we paid well over £2000 and expected better accommodation than what we were given as it was more like 2 star, an old battered damp smelly building out of the ark. We were first put on the fifth floor in a room that stank and the air conditioning was dripping water, we went to the reception area where we were first dropped off after arriving and complained so were then taken back to the same old building and given another room on the fifth floor which didn’t smell but was still awful. This was late at night and we were tired so accepted it reluctantly. The positives of our stay were the pools which were very impressive and the water park for the kids. The food was plentiful but the walk down hill to the restaurant was quite a trek so wouldn’t be suitable for those with mobility issues. The complex I’d say was 5 star but the accommodation no way, so be aware, unless you upgrade you will be put in an old smelly building akin to Noah’s ark The pics online do not tell the whole truth or mention that it’s more like cat city so unless you love cats you won’t like this. We absolutely felt ripped off and it wasn’t worth the money, when you pay for 5star you don’t expect 2 star

Wonderful stay,great facility including water park for families, long sandy beach. Great staff . especialy very thankfull for Mrs Esra from guest relations , zehra and serife. Only restaurant need to be improved, its very crowded. Rooms are clean and comfortable

We came here for honeymoon and everything was amazing food people pool and beach. Tnks for everythink! Rooms are cleaning every day bathrooms are clean to. Resepcion is helping customer services are perfect tnx for şerife and sina to.

Acapulco was a lovely hotel with beautiful views and pools. Lovely beach and food. The bungalows are not good and wouldn't stay in them again but the hotel rooms are great! Esra the guest relations manager was lovely and helped us have the best holiday one which we will remember and we will be coming back next year! Thank you Esra

We are very pleased with Esra, Sina, and Şerife from guest relations for being so attentive and helpful. The food was delicious and varied, and Mücahit at the reception welcomed us very kindly, as did Serap. As for the areas needing improvement, the animation team seems to be insufficient. Additionally, the walls in the main restaurant’s restrooms have scratches and stains, which do not provide a sufficiently clean feeling. Thank you for your care. Keep number one in Cyprus.

We always stay at Acapulco when we go to Cyprus. Although it is far from the beach and common areas, we asked for a room from Pinecourt again because it is spacious. Only one set of towels were left in our triple room, they sent them when we asked. It was quite crowded during our stay. The staff is working hard but it is not easy to keep up with the crowd. There are interruptions in service. The food is not bad but it does not taste as good as in previous years. Only the baklava was very very nice. They removed the ala carte restaurants from the all-inclusive concept. Now only water is free in areas other than the restaurants. I found this positive in terms of preventing waste. The prices of drinks in the bars are reasonable compared to Istanbul. We were pleased with the quietness of the beach area where we spent a lot of time. We prefer Acapulco for the beauty of the sea and the beach but I am not sure if I will pay this much and go again.