Acapulco Resort Convention Spa Reviews

They have clean rooms and beach is great but animations could be funnier. There’s nothing to do after 10pm.

Nice facilities with excellent pools, water park and beach. We stayed in a bungalow which was infested with mosquitoes and smelt of sewerage. Dining was acceptable however seemed to be catering for 1000 people at a time. Dinner was ok and breakfast a lot better. It seems that the best facilities are reserved for the high rollers. We were invited to the hotel previously and had a fantastic meal in the main building however this time we left dissatisfied and won’t go back to stay.

Good hotel

It was great

The hotel is very clean and the staff is good. I recommend the hotel, which is natural and beautiful.

I have encountered the most inferior reception staff in the hotels I have ever stayed in. I will never stay there again unless I have to.

The location of the hotel is very good. The sea is crystal clear. Activities for children fill the whole day. The staff is friendly but the number of staff is not enough for the guests. The cleaning is of medium quality. The food is delicious and the varieties are sufficient. The aqua parks are sufficient for children.

It was below my mediocre expectations.

Overall the service was good and the food was good.

The food was good, we liked the location of the hotel, the sea was wonderful

Hello to everyone who will read me here. My little son and I are regular guests at Acapulco Resort for family holidays and business. We definitely like this place for many positive reasons, such as kind and attentive personnel, which immediately resolves all issues and requests. Specially, I would like to express my appreciation, for their hard work and devotion, to Esra and Şerife - GR Managers, to Uğur- Reception Manager, who upgraded my room to Suite on the occasion of the 8th of March and truly made my holiday unforgettable, to the waiter Karla and chefs Asel, Malika for their delicious food and excellent service. However, I have some comments regarding preparation and arrangements for the International Women’s Day at Acapulco. I came here to specifically celebrate this important holiday, it is very important to me and all women around the globe. I expected to find nicely decorated premises, flowers, special music, and special food, and maybe some concert for this significant for all women day. But instead there was literally nothing special, as though it was a very usual day. The same thing happened last year 2024. This comment I address to the higher level of management. I sincerely hope that they will be more attentive and considerate to international women who visit Acapulco on this special occasion and will be much better prepared next year. Sincerely yours, David and Valeriya Svatko

It's all very nice the ladies in the guess it's very friendly.. Ms Esra is the beste!!!! And she have great team Zehra Sina Serife thank you!!! we love thıs hotel we appreciate about cleaning and buffet they have to much option and food is too delicious. We hope to see you again

We come to Acapulco with Esra, she is great and her team Zehra Sina Serife is always helpful, I thank them very much, we also love the hotel very much and the food is absolutely delicious,they have to much option love to this country. Hope to see you again.

My husband and i stayed here for 9 nights from 15th October, we paid well over £2000 and expected better accommodation than what we were given as it was more like 2 star, an old battered damp smelly building out of the ark. We were first put on the fifth floor in a room that stank and the air conditioning was dripping water, we went to the reception area where we were first dropped off after arriving and complained so were then taken back to the same old building and given another room on the fifth floor which didn’t smell but was still awful. This was late at night and we were tired so accepted it reluctantly. The positives of our stay were the pools which were very impressive and the water park for the kids. The food was plentiful but the walk down hill to the restaurant was quite a trek so wouldn’t be suitable for those with mobility issues. The complex I’d say was 5 star but the accommodation no way, so be aware, unless you upgrade you will be put in an old smelly building akin to Noah’s ark The pics online do not tell the whole truth or mention that it’s more like cat city so unless you love cats you won’t like this. We absolutely felt ripped off and it wasn’t worth the money, when you pay for 5star you don’t expect 2 star