Blue Pacific Swansea

Bright, spacious, clean, neat tidy, well maintained rooms. Large safe, clean swimming pool. The hotel overall is well designed and a pleasant place to stay. It is well located being close to a number of beaches, Swansea RSL, public hotels, many restaurants and shopping centre all within a couple of kilometres. The hotel staff are friendly, efficient and very effective in its running.

Booked for 2 rooms (5ppl) for the night for us to attend a wedding. Had.to book 2 rooms as *********** listed the family room to sleep 4 only for me to get there & find it could sleep 5. I asked to cancel the other room willing to pay the 50% cancellation fee. Manager was all over the place, sweating profusely & a bit vague in the head. Asked me to cancel through the app. During this process a call came through for him asking to book a room, claims he was booked out & then realised he can rebook my room, asking them to wait. My mistake was by paying with cash, a total of $370 (for both rooms) & he said once the booking is cancelled he will return me half the room. I waited near 2 hours by the pool with my kids to enter the room as a it was still being cleaned & to get ready for the wedding. During the afternoon the manager has brought an envelope containing $80 cash (half the room charge). Room was passable but only just. Later that week they charged me on my card back $70!!!!!! Therefore Ive paid the full charge for the full unused room! When broached about it through *********** the 'lady' on the other end claims 'Jeff' the manager has written he returned $100 to me in cash. A lie. Later down the conversation she then states it was $110. And that they couldn't rebook the room that night... Although when I returned from the wedding the light was on in the room & a car parked in its spot. Total rort!!!! They are liars & untrustworthy! Do not stay here....

The pool was about the only thing that was OK. Not great but it was ok. We booked for 5 but only had enough space for 4. Went to talk to them about it and they tried to claim it wasn't their fault as they don't have space for 5 people but accepted a booking for 5. So we got a trundle bed that my husband had to carry up himself. The room smelt bad and the bathroom wasn't the cleanest either. The bedroom light and fan didn't work. Beds were uncomfortable. Wouldn't recommend to anyone. $200 for a night of being uncomfortable.

One star only because the man at reception was lovely (and because you can't give zero stars) but my goodness this place shouldn't be allowed to operate. We paid $200 for a "family" room, i.e the bunk beds were with the fridge and microwave, we couldn't take our shoes off, couldn't use the shower and taps due to the brown water coming out, the wardrobe was in the bathroom then when we went to wipe some water off the carpet the towel went brown - thats how dirty the floor is. We can't believe we paid $200 for this - the place should be fixed up before allowing any more guests to stay - or be demolished!