Hotels near Guadalupe Cave in Cebu

The staff was really frindly and courteous. The location was really convenient. However, our room was infested by cockroaches, and we had to request a new room. They really need to ramp up the cleanliness and do something about the cockroaches. They also need to improve maintenance because the shower had problems with water leaking onto the floor also.

Very nice and polite service all round. The breakfast was very good. Condiments like sauce and salt was missing unfortunately. We had a standard room without natural light or views, which suited us and was very quiet. There was no phone in room to call reception, although nit a problem. Wifi was good.The hotel is close to the big roundabout that has Robinsons supermarket and mall in walking distance. ATMS close too. Each floor has a filtered water station, chilled or room temperature to fill your bottles for free. That was an unexpected blessing. I'm a budget traveller and Pillows is the best in its class in the area that we have tried. We'll be back.

The room is clean. Glass water bottles that are very eco-conscious. The cleaning service is very prompt, room smells good. Room service for food however needs to improve. Ordered for drinks but took a long time to inform us of the unavailability.

The room is very clean. The bedding is very comfortable. The Jr. Suite is inexpensive and spacious. The bathroom tub faucet needs maintenance. The kitchen and wait staff of the hotel isn't great. For instance the service water is often dirty. There are often dirty dishes. The wait staff are below par, often failing to provide basic service (serving the dirty water or clearing away dirty dishes). The housekeeping staff are super friendly and do a great job. I think for the price it's a great choice for a hotel.

The cheapest hotel I could find. Stayed for 15 days. The rooms was on 4th floor nice and clean. I say rooms because halfway through our stay our air conditioning unit gave out so we were relocated(for free) to another room. The employees were all kind and willing to help with everything we needed. Location is nice. Almost next to Ayala mall and the general area is safe and easy to navigate/find transport in the form of either jeepney or bus. Decor is a bit gloomy and outdated. That beige on the walls is the only thing I disliked. It is by no means a 5 star hotel but it's a bargain for its price(15 euros a night) anyone would be stupid to pass. I recommend it to everyone who want to visit Cebu on a budget. We didn't taste their kitchen or visit the gym they have.

Plantation Bay is again my favorite hotel on Mactan. I was there August of 22, January of this year and just finished a stay in May. Here are some things to consider about Plantation Bay: - It’s the only large Filipino owned resort on Mactan and they must treat there staff incredibly well because everyone I spoke with has worked there 10+years - unlike other resorts they have a no tipping policy - The large salt water lagoons are beautiful and large enough that they never feel crowded - Plantation Bay offers a variety of food options for every taste - They have a wide variety of on site activities and offer multiple excursions outside the resort for reasonable prices To be fair there were a couple of things that could improve but those are minor - The beach towels need to be replaced. The bathroom towels are great but the beach towels were old and thin - During busy periods when you call bell service or guest relations the phone just rings with no answer. Overall though, this is the best place to stay on Mactan. Great service, unique activities, great staff, and some of the best swimming pools anywhere Here are some tips: - if you are not traveling with kids, the waters edge rooms are amazing. You can step from your deck directly into the lagoon - Consider the Route 66 Diner for breakfast. Good food and never crowded -A romantic dinner at Palermo’s is a great option on site - I paid the extra $50 to have a car drop us off and pick us up at our room and it was definitely worth it. You get checked in/out at your room saving time Highly recommend this great hotel

The only word i can describe is that it is spectacular. The buffet breakfast was one of the best i have ever seen. So much variety. The room is clean and big. However, the carpet along the corridor kinda smells moist/ musty smell. Other than that, i really have nothing to pick on. Everyone is so helpful and kind. I had a fall and wanted somthing to help me clean my wound. The front desk sent up a nurse to make sure i am alright. There is always someone greeting you at every point of the hotel, so welcoming. Definitely will come back here again.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

I was looking for a hotel near the airport and near the grocery and restaurants during a recent trip to Cebu. My usual stay had a big price increase and since it was far from the airport, I tried looking for a new hotel. I used to stay at other hotels near Felicity and thought that the prices were a bit steep for hotels without pools. I chanced on them while browsing Google Maps and gave them a call. It's good that they had a vacancy and so I made my way from the client site to the hotel. I was pleasantly surprised with the bright lobby. The single room, though, had a weird layout with the sink just behind the door but not inside the bathroom. Still it was value for money because it had hot and cold water, a cool air conditioner, a refrigerator, a flat screen TV and clean sheets. Since it was just beside the highway, I expected to hear scooters darting across. Well, most of the noise came from fellow guests walking through the corridors after making bar crawls, I guess. Aside from that, the hotel is great value for money. I'm looking forward to staying with them in future trips.

Good location near Ayala Center mall, although walking there is a bit hazardous. The outdoor common areas with the restaurant and pool are good. The gym is exceptionally well equipped for a hotel, although average cleanliness. The security policies are a little weird, not letting people leave without clearance at certain times (while letting people into the aforementioned common areas freely).