Lear Sense - Experience Luxury Hotel

The premises and the facilities are very nice (and priced accordingly). But this is the end of it. Management and operating staff (the important majority) behave and act as a third class rated hotel. We reserved all the 3 suites of the exclusive "Exclusive" area with the secluded pool, sauna and comfort area. But after arrival we found out that it was not exactly exclusive, but quite common, i e. for "only" 6 additional hotel rooms. Food remnants near the pool were removed after 24 hours, when we complained about the insects. Not to say about the fleas that are part of one of the coaches (apparently not something new). We had discount vouchers for the hotel restaurant, but the staff was not aware of it and it took half an hour to settle the issue (after we finished the dinner, close to midnight). But they really peaked in our last day. We were told that we need to leave the rooms by 11am, but we can stay for another couple of hours in the Exclusive zone (not exactly a treat, but we took it for what it was). But then a rude staff lady came to make sure that we left the rooms, and to inform us that we need to leave the zone as well, but we can use for the remaining time the regular hotel facilities (4th floor in the main building, with all the luggage...). 5 minutes later arrived a guy, who did not introduced himself, and in a very abusive, rude, threatening, pertinent and loud language told us to leave immediately. So we left, and will never consider this place again.

A very mixed experience. The facilities are very good: the room was comfortable, the bathroom and especially the shower were excellent, wifi worked well, the dining room was lovely, and the breakfast buffet was extensive and delicious. But… for such an expensive hotel, there were way too many problems and instances of sloppy service. When I first arrived, the gate to the parking lot was locked and the intercom used to ask staff to open it wasn’t working (got profuse apologies). When I got to my room, the safe was open with the bolt very visibly sticking out and making the safe unusable (got no apology). One night, I returned to the hotel around 10 pm, only to find the entrance gate closed and locked, and no one answered the intercom - another couple and I waited on the street for some 10 minutes before someone finally opened the gate (got no apology). And, on my final morning, when I was ready just after 9 am to check out, there was no one at the reception; the person I asked in the dining room told me to call some number; I declined and said I expected the hotel to get someone in the reception (got no apology). What a pity that the staff and their conduct don’t match the quality of the physical facilities!

Dont book there! They have canceled our spa due to their bad customer policies, and lack of understanding for sick people. One week before arriving to the hotel i have told the hotel regarding my wife sickness and asked if its fine if we would come for the SPA. And they said it shouldnt interefere with the health condition. And to our suprise when we arrived they said the other thing where its against their policy and canceled our SPA without refund. This is after we have talked to their mannager!

My daughter was getting married nearby so we booked a stay at the Lear Sense hotel. This was probably our fifth or sixth visit but this time was the best experience yet. We were fortunate enough to be upgraded to a suite ,spacious and beautifully decorated bedroom with a en -suite bathroom featuring a double shower, the decor throughout the room as with the rest of the hotel was stunning. The night before the wedding party of eight enjoyed dinner together at the Alberto Restaurant in the hotel. The meal was exquisite with excellent service, fabulous food and thoughtful little treats provided on the house. Our suite was located near a pool reserved exclusively for the suites of which there are ( I think ) about four in total. The pool area also included a sauna and while we didn’t use the pool we did check the water and it was wonderfully warm. I highly recommend this hotel if you’re looking for a special treat or relaxing long weekend. You can also spoil yourself in the spa with a massage and a well equipped with gym. Can’t wait to find an excuse to visit again

Wonderful stay. Would recommend to anyone! 5/5!

EXCUSIVE Hotel adults only