Hotel Hill Palace

I had paid more than 2k for this hotel in online booking and when I reached there I felt very cheated. The facility is poorly maintained and services are pretty poor. The intercom wasn't working and I was communicating with the reception via the number on internet by my personal mobile. The facility is inferior to a sub standard hotel in a tier 3 city. The ***ager told me to go ahead and review this as he could do nothing to improve the services. I ordered mineral water but was told to pay up front. The bedsheets were stained with water like substance and locks were loose. I felt very unsafe with my family there. I checked out in the morning as early as possible to get away from the small rooms as I was claustrophobic.

Room: The deluxe rooms are way tooo small. No place to keep 2 huge suitcases, especially if you're staying in Karol Bagh for shopping. The good side is that when i complained about the size to the ***ager, on the same day, he upgraded me to a more spacious room. But, he made me understand that i was upgraded only because i stayed for 2 weeks. Staff: The kitchen staff is very nice. But those in the hotel, esp. the bell boys, are too greedy. Always waiting for tips. They unnecessarily want to lift your bag (which is not heavy) to get tips. & mind you, if you give only 20-30 INR, they make faces coz they want more!! Access: Metro is very near. Walking distance 5 -7 mins. I found it a bit far from karol bagh market. You will need a 'ricksha' & ask him to drop you near the south-indian food corner before the big 'gol chakkar' (round-about). Food: No need to book 'with breakfast'. ***y places around to eat. The hotel's non-veg thali & butter chicken is very good.