Overall, we had a pleasant stay at Maia Jakarta Hotel. The excellent service and strategic location made up for some of the shortcomings.
Pros:
1. Service was excellent. The staff were friendly, attentive, and helpful throughout our stay.
2. The location is fantastic, directly opposite Thamrin City.
3. We booked the Suite, which was spacious enough for three of us. There was plenty of room to open and pack our luggage comfortably.
4. The hotel kindly provided complimentary breakfast for our third guest, which was a nice gesture.
5. The bed and pillows were very comfortable. The bed was large enough for two people, while our third guest slept on the sofa.
6. Indomaret is just a 3-minute walk away, which was very convenient.
7. Thamrin Mall is about a 5-minute walk away, and Grand Indonesia is around 10 minutes on foot.
Cons:
1. We requested an extra pillow and quilt, and were informed there was an additional charge of IDR 50,000 and payment to be made directly to the housekeeping staff instead of being added to our room bill and settled during checkout, which felt rather unusual.
2. Hot water was only lukewarm and never got hot enough.
3. The room could not accommodate an extra bed despite our request, which may be inconvenient for some families or groups.
4. Only one key card was provided, which was inconvenient when our group wanted to head out separately.
5. The breakfast selection was quite basic with limited variety.
6. The room interior felt dated. The sliding toilet door was damaged and had to be forced open and closed by dragging it along the floor.
7. The shower area was extremely slippery, creating a safety concern. The bathroom ventilation was poor, and the shower drainage was slow, leaving the floor wet even the next morning.
8. The toilet faucet appeared dirty and could have been cleaned more thoroughly.
you might also consider to bring universal adapter for powerpoints.
Despite these issues, the outstanding service and excellent location made our stay ok. If the hotel refreshes its rooms and improves the bathroom facilities, it would provide an even better guest experience.
