I chose to stay at this hotel because it's close to JI Expo, where I was attending an event. I was greeted warmly, and they let me store my luggage since it wasn't yet check-in time. I also just found out that this hotel is actually an apartment building too. Apartment residents are on the lower floors, while hotel guests get the higher ones. After checking in, I got a room on the 31st floor. There were a few small cockroaches, and I wondered how they got in. The bathroom exhaust fan wasn't working either. But it's okay, I just needed a good night's sleep. On the last night, after leaving the event, as soon as I entered the room, my foot stepped into water. I was so surprised! It seemed the water was seeping from a pipe that came up from the floor but was already sealed. I tried complaining to the receptionist, and they responded VERY well. They immediately offered a solution to move rooms that same night. And in the end, I was able to sleep soundly. The service was excellent 👍🏻
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