Merlynn Park Hotel

Merlynn Park Hotel Reviews

Merlynn Park Hotel

Jl. KH. Hasyim Ashari No.29 - 31, Petojo Utara, Gambir, Central Jakarta, Jakarta, Special Capital Region of Jakarta, 10130, IndonesiaView hotel details
Merlynn Park Hotel
Merlynn Park HotelMerlynn Park HotelMerlynn Park Hotel
Check available rooms for your travel dates
We Price Match

Guest Reviews of Merlynn Park Hotel

8.7/10
Very good
662 review
Verified reviews
Location8.5
Amenities8.7
Service8.9
Cleanliness8.7
Filter by:
Sort by:
All reviews(662)
Positive reviews(637)
Reviews with photos/video(197)
Delicious breakfast(130)
Large rooms(72)
Clean pool(66)
Great swimming pool(66)
Located in the city centre(15)
Has facilities for children(9)
Delicious buffet(9)
Has an infinity pool(7)
Negative reviews(25)
Kamila_2507
Executive King Room
Stayed in Jan 2026
Couple
10 review
9.5/10
Amazing
Posted on Mar 4, 2026
We stayed at Merlynn Park Hotel Jakarta during a business trip. Overall, we were satisfied with our stay. The room was clean, the bed was comfortable, and everything was working properly. When the phone in our room stopped working, we were quickly moved to another room without any issues — thanks to the staff for their prompt and professional service. The spa is excellent and open until 11 PM, which is very convenient after a working day. Room service is also available, making it easy to order food to the room. As a small downside, all three restaurants offer the same menu, and it would be nice to have more variety.
Response from Property: Dear Kamila_2507,Warmest greetings from Merlynn Park Hotel Thank you very much for sharing your detailed review of your recent stay at Merlynn Park Hotel Jakarta.We are delighted to know that overall you were satisfied with your stay, especially during your business trip. It is wonderful to hear that you found the room clean, the bed comfortable, and all facilities functioning properly. We also truly appreciate your kind words regarding our team’s prompt and professional assistance when resolving the phone issue by arranging a room move swiftly and smoothly.We are equally pleased that you enjoyed our spa facilities and found the operating hours convenient after a long working day. It is also great to know that our room service added comfort and ease to your stay.Thank you as well for your constructive feedback regarding the restaurant menu variety. Your comment is very valuable, and we will share it with our culinary and management teams for future consideration and improvement.We sincerely appreciate your balanced and thoughtful review, and we look forward to welcoming you back for another pleasant and productive stay in the future.Sincerely,Adolf GustafGeneral Manager
Guest User
Executive King Room
Stayed in Jan 2026
Family
1 review
9.5/10
Amazing
Posted on Mar 3, 2026
Got swimming pool indoor and outdoor. Toobad indoor was under renocation till 3/3. The room consider big rven my room is the lowest tier also got bathtub I got issue with the bathub, no individual shower spot. Which im ok but no place to hang the shower head. So have to keep holding if im not using bathtub to take shower This is old hotel but the good thing is the buffet. Best buffet so far for me alot of choices
Response from Property: Dear Our Valued Guest,Warmest greetings from Merlynn Park Hotel Thank you very much for sharing your detailed feedback regarding your recent stay at Merlynn Park Hotel.We are pleased to know that you appreciated our indoor and outdoor swimming pools, the spacious room with bathtub, and especially our buffet selection. It is truly rewarding to hear that you consider it the best buffet so far with a wide variety of choices, this means a great deal to our culinary team.At the same time, we sincerely apologize for the inconvenience caused by the indoor pool renovation during your stay. We also appreciate your constructive feedback regarding the bathtub and shower setup. Your comments about the shower head holder are noted and will be shared with our maintenance team for further evaluation and improvement.Thank you once again for your honest review. We hope to welcome you back in the future for an even more comfortable and enjoyable experience.Sincerely,Adolf GustafGeneral Manager
Guest User
Executive King Room
Stayed in Jan 2026
Other
1 review
4.0/10
Posted on Mar 1, 2026
They don't know English bad communication with all the staff, the pool out of order and they didn't say it at the beginning, the lights in the room come and go, for the room service to get food in the room they are extremely slow sometimes it takes hours
Response from Property: Dear Our Valued Guest,Warmest greetings from Merlynn Park Hotel Thank you for taking the time to share your detailed feedback regarding your stay at Merlynn Park Hotel.We sincerely apologize for the inconvenience you experienced, especially regarding the communication difficulties with our staff. Please be assured that we take this matter seriously, and we will reinforce additional language and service training to improve our team’s communication skills.We also regret that the swimming pool was out of order and that this was not clearly informed to you upon arrival. This is certainly not the standard of transparency we aim to provide, and we apologize for the oversight.Regarding the room lighting issue and the delay in room service, we are truly sorry for the discomfort caused. These matters will be addressed immediately with our Engineering and Food & Beverage teams to ensure better response time and proper room maintenance moving forward.Your feedback is very valuable to us as it helps us identify areas that require improvement. We truly hope you will give us another opportunity to provide you with the seamless and pleasant experience that we strive to deliver to all our guests.Sincerely,Adolf Gustaf General Manager
Carol yoh kheng hoon
Executive King Room
Stayed in Jan 2026
Family
5 review
9.5/10
Amazing
Posted on Feb 18, 2026
Just stay for 1 night. Staff very friendly. Location .. need use grab to go nearest destination. Room very big and clean . Breakfast very nice. Many choices. Recommend
Response from Property: Dear Ms. Carol Yoh Kheng Hoon, Warmest Greetings from Merlynn Park HotelThank you very much for your kind review and for choosing to stay with us, even if only for one night.We’re delighted to hear that you found our staff friendly, the room spacious and clean, and that you enjoyed our breakfast selection. It’s wonderful to know that the variety met your expectations.We appreciate your feedback regarding the location and transportation, and we’re glad you were able to conveniently reach nearby destinations. Your recommendation means a lot to us, and we truly hope to welcome you back for a longer stay in the future.Sincerely,Adolf GustafGeneral Manager
Guest User
Executive Twin Room
Stayed in Jan 2026
Business traveller
1 review
2.5/10
Posted on Feb 25, 2026
Really disappointed. There were insects crawling around in the breakfast area (I have photos). Definitely not what you’d expect from a five-star hotel. Hygiene needs serious improvement.
Response from Property: Dear Our Valued Guest,Warmest greetings from Merlynn Park Hotel Thank you for bringing this very serious matter to our attention.Please accept our sincerest apologies for the unacceptable experience you encountered in the breakfast area. The presence of insects is absolutely not in line with our hygiene standards, nor with the expectations of a five-star hotel. We fully understand your disappointment and concern, and we deeply regret that this occurred.Food safety and cleanliness are among our highest priorities. We have immediately initiated a thorough inspection with our Hygiene, Housekeeping, and Culinary teams, as well as our contracted pest control specialists, to identify the source of the issue and implement corrective actions without delay. Additional preventive measures and intensified monitoring are also being enforced to ensure this does not happen again.We would appreciate the opportunity to review the photos you mentioned, as they will greatly assist our investigation. Our team would be grateful if you could share them with us directly.Thank you for your honest feedback. While we regret that your experience was disappointing, we truly value you bringing this to our attention, as it allows us to take swift and decisive action.Sincerely,Adolf GustafGeneral Manager
sabrina_azharr
Executive Twin Room
Stayed in Jan 2026
Family
2 review
10/10
Outstanding
Posted on Feb 5, 2026
The room is so spacious and all the staff are very friendly. Recommended for everyone to stay here
Response from Property: Dear sabrina_azharr,Warmest Greetings from Merlynn Park Hotel JakartaThank you very much for your kind review. We are delighted to hear that you enjoyed the spacious room and found our staff to be friendly. Your recommendation means a lot to us, and we look forward to welcoming you back for another pleasant stay.Sincerely,Adolf GustafGeneral Manager
Weijian Ho
Prada Suite
Stayed in Dec 2025
Couple
47 review
7.5/10
Posted on Jan 31, 2026
Location wasn’t too good due to being far from malls. Staff were helpful and accommodating. However the hotel was abit old, towels had a funky smell, room even if they were on a non smoking floor still had the smell of smoke and sinks were choked. Would give a 5 star rating if these were resolved.
Response from Property: Dear Mr. Weijian Ho, Warmest Greetings from Merlynn Park Hotel JakartaThank you for taking the time to share your feedback with us. We appreciate your kind comments regarding our helpful and accommodating staff. We sincerely apologize for the inconveniences you experienced related to the hotel condition, including the towel odor, cigarette smell in the room, and the sink issue. Your comments are very important to us and have been shared with the relevant teams for further improvement. We truly value your feedback and hope to have the opportunity to welcome you back with a much better experience in the future.Sincerely,Adolf GustafGeneral Manager
Guest User
Executive Twin Room
Stayed in Dec 2025
Couple
1 review
10/10
Outstanding
Posted on Jan 17, 2026
Everything was very good. The room was clean, and so was the bathroom. There was no bathrobe in my room, but it wasn’t a problem. The TV already supports Netflix and YouTube. The gym facilities are well-equipped, and the swimming pool is nice. I hope I can come back here again soon.
Response from Property: Dear Our Valued Guest,Warmest Greetings from Merlynn Park Hotel JakartaThank you very much for taking the time to share your positive feedback with us.We are delighted to hear that you were satisfied with the cleanliness of the room and bathroom, as well as our gym facilities and swimming pool. We’re also glad you enjoyed the convenience of the TV features, including Netflix and YouTube.We appreciate your understanding regarding the bathrobe, and your kind words truly mean a lot to our team. It was a pleasure having you as our guest, and we sincerely hope to welcome you back again in the near future.Sincerely,Adolf GustafGeneral Manager
Junaid Farid Khan
Executive King Room
Stayed in Dec 2025
Family
15 review
9.0/10
Great
Posted on Jan 12, 2026
The rooms are spacious, clean, and thoughtfully laid out, with comfortable beds. Housekeeping standards are consistent, and amenities meet expectations. Wi-Fi connectivity is reliable, which is a plus for those working during their stay. The breakfast buffet offers a decent variety of local and international dishes, catering to different tastes, though peak hours can get crowded.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback.We are pleased to hear that you found our rooms spacious, clean, and thoughtfully designed, and that the comfort of the beds, consistent housekeeping standards, and reliable Wi-Fi met your expectations. It is also encouraging to know that you enjoyed the variety offered at our breakfast buffet.We appreciate your comment regarding crowding during peak breakfast hours. Please be assured that we take this feedback seriously and will continue to explore ways to improve the dining experience for our guests.Thank you once again for your valuable comments. We look forward to welcoming you back in the future.Warmest Regards,Adolf GustafGeneral Manager
Darman Mingg
Executive King Room
Stayed in Dec 2025
Family
14 review
9.5/10
Amazing
Posted on Jan 8, 2026
Satisfied with it's facilities. There is some pool in wide area. Got so many varieties of breakfast food. Location in central Jakarta with easy transportation access. Receptionist also got a good attitude. Welcome snacks and drink and some mini playground made it perfect.
Response from Property: Dear Darman Mingg, Thank you for sharing your positive feedback with us. We are delighted to know that you were satisfied with our facilities, including the spacious swimming pool area, the wide variety of breakfast selections, and our strategic location in Central Jakarta with easy access to transportation. We are also pleased to hear that our reception team’s attitude, welcome snacks and drinks, as well as the mini playground contributed to making your stay a pleasant one.Your kind comments are truly appreciated and motivate us to continue providing excellent service. We look forward to welcoming you back for another enjoyable stay in the future.Warmest Regards,Adolf GustafGeneral Manager
TW2024
Executive Twin Room
Stayed in Oct 2025
Couple
58 review
5.0/10
Posted on Nov 5, 2025
All was very good until we were stopped by a security staff at Gym room for not wearing sports shoes. Normally we only lift weight for a few minutes and use the bike, not long enough to sweat, then we leave. Wearing sports shoes is the universal rule but in other hotels & resorts, no one stop us. We have traveled in Asia about 3 to 5 times a years within these 20 years and this was the 1st time we faced such a thing. It ruins our whole stay. This hotel also makes sure that the slippers they give must be used in the room only, not in the pool area and restaurant. So many rules! The feeling we have is like they want to stop us from using their facilities which are outdated and old. Doing hotel business needs a bit of flexibility. It doesn’t harm. We are old people traveling to rest. We don’t stay here to cause damage or to do anything bad. This is a huge city hotel. Need to walk a bit to see local sellers for snacks. Got room 2103 which is a huge room. Housekeeping staff should use soft brush with cleaning liquid to brush around the faucet bases at face basin and bathtub. They renovated the outdoor large pool from Nov 2 to 5 so we only could swim in the indoor pool (super cold at night) and the small outdoor pool. Very windy on 7th floor. A lot to eat at breakfast buffet. Many types of foods.
6/16
Response from Property: Dear Valued Guest,Warmest Greetings from Merlynn Park Hotel JakartaThank you very much for taking the time to share your detailed feedback. We’re pleased to hear that you appreciated the spacious room and the variety of breakfast options during your stay. We sincerely apologize for the inconvenience and disappointment caused by our gym policy and other facility regulations. While the sports shoes rule is implemented for safety and hygiene reasons, we truly understand your perspective and will review how our staff communicates such policies to ensure a more considerate approach in the future.We also appreciate your comments regarding housekeeping and maintenance, which have been shared with our team for improvement. We regret that the pool renovation affected your experience and hope to welcome you back to enjoy our fully renovated facilities soon.Thank you again for your valuable feedback and for choosing to stay with us.Sincerely,Adolf GustafGeneral Manager
boyxjg
Executive Twin Room
Stayed in Oct 2025
Business traveller
4 review
9.0/10
Great
Posted on Dec 9, 2025
The hotel's location is convenient, with a large shopping mall nearby. The rooms are comfortable, and the breakfast offers a wide variety of choices. It's definitely worth recommending.
Original textTranslated by Google
Response from Property: Dear boyxjg,Warmest Greetings from Merlynn Park Hotel JakartaThank you very much for your kind review. We are delighted to hear that you enjoyed our convenient location, comfortable rooms, and the wide variety of breakfast options. Your recommendation means a great deal to us. We look forward to welcoming you back on your next visit.Sincerely,Adolf GustafGeneral Manager
AHMAD_ibrahim
Tiffany Suite
Stayed in Jan 2026
Travelling with friends
3 review
10/10
Outstanding
Posted on Feb 7, 2026
Isn't first time and will not last. Soo good so clean
Response from Property: Dear AHMAD_ibrahim,Warmest Greetings from Merlynn Park Hotel JakartaThank you for your continued trust and for sharing your feedback. We’re delighted to hear that you consistently enjoy your stays and appreciate the cleanliness of our property. Your loyalty truly means a lot to us, and we look forward to welcoming you again in the future.Sincerely,Adolf GustafGeneral Manager
Anonymous User
Executive King Room
Stayed in Dec 2025
Solo traveller
57 review
9.5/10
Amazing
Posted on Jan 6, 2026
The price is very good compared to the services and the location
Response from Property: Dear Our Valued Guest,Warmest Greetings from Merlynn Park Hotel JakartaThank you for your feedback. We are delighted to hear that you find our pricing reasonable in relation to our services and location. Your kind words motivate our team to continue providing the best experience for our guests. We look forward to welcoming you back on your next visit.Sincerely,Adolf GustafGeneral Manager
Yudi Safril Ariza
Tiffany Suite
Stayed in Dec 2025
Couple
1 review
10/10
Outstanding
Posted on Jan 14, 2026
Good Hotel and good view
Response from Property: Dear Mr. Yudi Safril Ariza,Warmest Greetings from Merlynn Park Hotel JakartaThank you for your kind feedback. We are pleased to know that you enjoyed the hotel and the beautiful view. We truly appreciate your review and look forward to welcoming you again in the future.Sincerely,Adolf GustafGeneral Manager