Pan Pacific Hotels in Central Jakarta

Outstanding service overall! The frontline staff are incredibly professional and helpful. Special shoutout to Agung from the concierge who went above and beyond helping us with a SIM card issue - truly exceptional service. Thank you concierge for the lovely welcome cake - such a thoughtful gesture that made our arrival extra special. Room service and housekeeping were both excellent throughout our stay. Only minor feedback: breakfast staff at M residents lounge during peak hours could be more friendly. Had one concerning incident where a young female staff member with glasses came from behind and shoved her tray onto the coffee counter while I was making coffee. The tray hit my arm and was literally thrown onto the counter - no apology or acknowledgment whatsoever, which was quite shocking. Despite this small issue, highly recommend this property. Agung's outstanding service alone makes it worth staying here again.

Just returned from an incredible stay in Jakarta and I can’t recommend this hotel enough. From the moment I arrived, the staff made me feel truly welcome with their warmth and attention to detail. The rooms were elegant, spotless, and offered stunning views of the city. Breakfast could use more variety, but everything else was outstanding. What really stood out was how genuinely attentive the team was, nothing was ever too much trouble. A perfect blend of comfort, luxury, and world class hospitality.