Four Points by Sheraton Jakarta Thamrin

Despite its cleanliness, location and amenities, this hotel is well located in central Jakarta opposite Thamrin bus station but not near metro station.  As it’s situated by the main road, the traffic noises are very loud throughout the day and night.  Apparently the sound proofing of the hotel is inefficient and the walls are thin as well so can hear neighbouring rooms guests noises especially banging doors when going  in and out !  Worst WiFi connection for hotel of this grade, it’s extremely unstable!  Also the lighting in the bathroom is poor for women doing make up but its shower is very strong, hot and powerful.  My friend tried its in-house massage and was totally disappointed since the massage therapist is unprofessional and knows nothing about massage! The only positive thing is that all their staff are very friendly, warm and helpful and they will try to help as much as possible.

I recently stayed at Four Points by Sheraton Jakarta Thamrin and had a pleasant experience overall. The hotel’s location is one of its biggest advantages—situated right in the heart of the city, it was incredibly convenient for both business meetings and exploring nearby shopping and dining options. The check-in process was smooth and the staff were courteous and professional. My room was clean, well-appointed, and comfortable, with all the basic amenities you’d expect from a Four Points property. The bed was especially comfortable, ensuring a good night's sleep after a long day. Breakfast was decent, with a variety of local and international dishes, though the selection could be a bit more varied for longer stays. I also appreciated the fast and reliable Wi-Fi, which made working remotely easy. Overall, Four Points Jakarta Thamrin offers good value for money, especially if you're looking for a centrally located, no-fuss hotel with dependable service. I’d recommend it for business travelers or short stays in the city.

Very good location, clean room, good breakfast, friendly staffs. Overall consider satisfied with my stay here although the hotel is under going with renovation work.

The services at the hotel were excellent. We enjoyed the fitness facilities and dinner offerings, which were both of high quality. The staff were exceptionally welcoming—their smiles were like sunshine, and it was evident that they are well-trained and dedicated to providing a positive guest experience. However, I was not entirely satisfied with the room. It had a large pillar in the middle, which was inconvenient and affected the overall layout. Additionally, the room was quite noisy throughout the day and night due to heavy traffic outside the windows. To make matters worse, it seemed that part of the hotel was undergoing renovation during my stay, and the constant noise from electric hammers was disruptive and made it difficult to relax. Despite these issues, I was so impressed by the professionalism and warmth of the staff that I convinced two of my colleagues to switch to your hotel for their stay. The well-trained team truly made a difference and left a lasting positive impression.

TV not working. Called front desk, cannot resolve. Saw a cockroach in the toilet. The toilet mixer lever spoilt. Informed front desk. only tightened it but, cannot adjust the hot and cold water mix. Room cupboard looks very old. door slated. Dont look anything like a typical four point branded hotel. Wont stay again.

3/5 for facility as they don't have an outdoor bar/ cafe. Apart from that, best ever stay by far. Customer service is better than 5 out of 5!! Valen, Nana, Yola and team... thank for looking after me for the 4 nights there. Will be back!