Le Hameau Albert 1er

Superb customer service throughout our stay. We had a small, yet comfortable room. Lounge bar is beautifully decorated - the lighting design is very classy. High quality restaurant in the main building, with a short walk (1 minute) to Maison Carrier in the renovated farm building which also serves good food. Breakfast in the main building featured a wide range of choices (although whoever does the cooking in the morning needs to learn how to make porridge - it was terrible!). Good spa area in 'farm'building (sauna/steam room/massage facilities) together with an indoor pool which flows through to the outdoor pool. Relaxing in the outdoor swimming pool looking at the stars and the snow-capped mountains is something I will never forget. The complimentary shuttle bus efficiently takes skiers to whichever ski area in Chamonix one wants to go to - a brilliant service. There was one issue which felt significant at the time (but on reflection not as great as it felt). The general director, Perrine Carrier, sorted the issue out swiftly and without fuss. An excellent example of problem solving - thank you! One issue that could improve things a little is making it clear when making a hotel reservation to book their restaurants in advance - in other words just because you are staying at the hotel you do not get preferential rights to eat at Albert 1er's restaurants. We received an email shortly before our holiday asking if we wished to make restaurant reservations. We could only secure one reservation at Maison Carrier as otherwise it was fully booked. It took me repeated requests whilst at the hotel to finally (due to a cancellation, I assume) secure a second evening reservation. This was irritating and could easily be resolved =with greater clarity when making the initial hotel reservation. I'd love to stay at Albert 1er again. Very highly recommended.

Elegant mountain stay; refined venue with local charm; centrally located, it offers superior amenities and exceptional service.

Best hotel on our trip!! The service was tremendous, the rooms were amazing and the breakfast was delicious. The beds were so comfortable and the rooms were very spacious. Miguel is fantastic!! He showed us around the hotel, helped us with dinner reservations, and answered all of our questions. We would definitely stay in this hotel again!