Jianguo Puyin Hotel (Changchun Chongqing Road People's Square) Reviews
Jianguo Puyin Hotel (Changchun Chongqing Road People's Square)
58 Chongzhi Road, Chaoyang District, Changchun, Jilin, ChinaView Hotel Details
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Jianguo Puyin Hotel (Changchun Chongqing Road People's Square) Guest Reviews
4.6/5
Very Good
1302 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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Positive reviews(1271)
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Close to metro(72)
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Negative reviews(31)
Chris 101
Orchid House (Inner Window)
Stayed in Dec 2024
Solo travellers
6 review
3.0/5
Posted on Jan 21, 2025
The hardware is good but the service staff is generally terrible. Try to do the minimal and try to ignore you if they can. The rooms are too warm to sleep in although the outside temperature is zero. Keep blaming the customer for booking a windowless to room when the real problem is the inability of the hotel to control the temperature for individual room. There are also a hose off other issues which I won't waste time to elaborate here
Response from Property: Dear Guest, Thank you for taking the time to share your experience. We deeply regret that we have not been able to demonstrate the first-class service and comfort you deserve as a valued guest. We apologize for the inconvenience of room temperature, especially in such cold weather, comfort and peace should be the first experience of your stay. Regarding the service, our team apologizes to you here and will go all out to improve the quality of service and ensure that each guest's needs are responded to in a timely and respectful manner. We are deeply guilty of failing to meet your expectations and will take immediate steps to solve these problems. At the same time, you are invited to give us another opportunity to demonstrate our team's improvement pace and optimization efforts. Once again, I apologize for this unpleasant experience and look forward to you giving us a second chance.
S B Tan
Family Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 27, 2024
Clean good location free laundry
Response from Property: 尊敬的賓客,您好!感謝您這麼誠懇的評價,得到您的肯定讓我們歡欣鼓舞,酒店一定會在各個方面做的更好,不辜負您的選擇!酒店地處人民廣場商圈重慶路繁華地帶,門前多個公交路線,直達火車站、偽皇宮等,讓您住店出行更加方便,希望能給您帶來更佳的住宿體驗。期待您的下次入住!祝您生活愉快!酒店總經理-Joyce
Avispa14
Queen Room
Stayed in Dec 2024
Solo travellers
4 review
4.7/5
Amazing
Posted on Jan 19, 2025
Services is good
Response from Property: 幸福的生活中少不了您的陪伴哦高興的快樂都是關於您的出現呢。感謝有您生活不再孤單,感謝有您,我們心與心的距離不再遙遠。當我們的努力得到了您的認可,小璞的心裏真是樂開了花。我們下次見啦,期待您的再次光臨哦!酒店總經理-Joyce
Anonymous User
Family Room
Stayed in Aug 2024
Family
11 review
1.5/5
Posted on Sep 28, 2024
I can only describe this hotel as speechless ~ It is still ranked among high-end hotels. I booked a three-day stay from 27 to 30. On the day of check-in on the 27th, the front desk checked in coldly. It didn't matter~ The room is good. I thought at the time, and then entered the elevator. It was dirty. Let's just say that the public area should be managed well, can't we? When we got to the room, the floor was dirty. I wanted to leave at that time. Later, everyone came in and the children sat on the bed. I stayed for one day and canceled the stay for the next two days. An even more outrageous thing happened. The child went to a restaurant to eat early the next morning and asked for a set of children's tableware. The waiter 💁♀️ personally handed over a set of moldy forks...it was obvious that the mold had not been cleaned at all, and then After the complaint was made, the hotel manager’s feedback to Ctrip was as shown below. Do children’s tableware need to be disinfected? Are the children's tableware up to standard? Such a poor excuse to fool **? After this happened, I immediately went to the hotel to pick up the child. The front desk made no sound when I handed over the room card. We got on the bus immediately, and an older lady chased us out and said she would give us some small gifts. I said no because it was inconvenient because of the heavy luggage, and then she forced us to give us three tea bags or something. I'm sorry, but I'll get a free breakfast and a 20% discount next time I stay here? I have a question mark on my face? ? ? ? The final answer Ctrip gave me was: The hotel said I had no emotions and was very calm when I checked out, so they just gave me a small gift. I accepted the apology. ...Am I going to act bad with her in front of my children just for the 470 yuan a night room fee? I don't understand the hotel's management and handling methods. The hotel's soundproofing facilities and services are also at the standard of a budget hotel with a unit price of about 200 yuan. It's too bad. In the end, I didn't receive a sincere apology from the hotel. Outrageous! I hope everyone will choose this hotel carefully. After all, you spend money to stay in peace and comfort, without touching anyone~
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Puyin among many hotels. I am also very sorry that I could not leave you a perfect impression. After receiving your feedback, Xiaopu has carried out relevant verification as soon as possible: Regarding the check-in front desk service issues you reported, it has been verified that the front desk staff will serve you throughout the entire process when you check in and communicate with you about check-in documents, registration and other related issues. We will also strengthen training on the service issues you reported back. Thank you for your valuable opinions! Regarding your feedback on the public area and elevator issues, we will definitely strengthen the training and subsequent supervision of our employees to ensure a better environment for our guests. Regarding the problem of children's tableware in the restaurant, after the restaurant knows your request for use, it will clean the children's tableware again and give it to you for use as soon as possible. Due to the material of the tableware, slight spots will appear after high-temperature disinfection, which is not due to mold. After receiving your feedback, the hotel tried to contact you by phone many times but failed to get through. When you went to the front desk to check out, the front desk staff was unable to communicate effectively with you at the first time because they were making phone calls to other guests. Later, the lobby manager We will accompany you to the hotel's main entrance to apologize and explain the relevant issues, and offer you Puyin brand** health-preserving tea and Chinese-style fragrance. It is the continuous concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. From your review, we are sorry to see that your stay did not meet your expectations, and we apologize for the inconvenience caused to you. The hotel management attaches great importance to it and has made timely rectifications. Next time you can contact the front desk in advance to reserve a room. We sincerely apologize for the inconvenience caused to you. We sincerely look forward to your visit again and wish you a happy life! !
Shanbaozi
Lingshuang Ju (inner Window)
Stayed in Aug 2024
Family
12 review
0.5/5
Posted on Sep 3, 2024
I believe everyone will feel tired when traveling and visiting scenic spots during the day.
Especially in Changchun, which has Jingyuetan Changying, an area that needs to be visited on foot, resting at night is very important. Uncomfortable hotels (such as this one) do not serve as a link between the past and the future (to relieve today's fatigue and make the next day full of energy). ), but make you feel helpless and angry during the journey! So I will judge this hotel from a traveler's perspective:
Room: noisy
There is a 24-hour KTV upstairs in the hotel. It is so noisy that you can even hear the songs sung upstairs!
Hotel hygiene: not up to standard
There is a strange smell. Friends at the beach will smell a familiar fishy smell (a bit like a crime scene)
Hotel service attitude: Foolish and poor attitude
Residents are advised to contact the hotel half an hour in advance. The hotel service staff neglected their duties and called the front desk to find that the person was not at the hotel.
Return visit to the hotel: Hypocrisy
Sophistry, trying to bribe others (not everyone is unprincipled)
In short: personal preference is never the criterion. From an objective point of view, the hardware and software services do not meet the standards!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Puyin among many hotels. We are also very sorry that you were not able to leave a perfect impression during your stay. After receiving your feedback, the hotel has verified the relevant issues as soon as possible. When you checked in at the hotel, the front desk staff immediately greeted you without waiting. You reported room problems. After the front desk received your call to confirm the room, the staff I'll go upstairs and handle it for you as soon as possible. The hotel management attaches great importance to it and has made timely rectifications. Next time you can contact the front desk in advance to reserve a room. We sincerely apologize for the inconvenience caused to you. We sincerely look forward to your visit again. I hope you will not be dissatisfied with Xiaopu. Disappointed, Xiaopu will continue to work hard to create more surprises for you! I hope you can witness Xiaopu’s growth together, and wish you well! Hotel General Manager-Joyce
Guest User
Family Room
Stayed in Nov 2023
Family
2 review
2.2/5
Posted on Dec 16, 2023
We have returned to Shanghai, and I can’t help but comment even though I have a bad cold. On the first day we arrived in Changchun, we checked into Changchun Jianguo Puyin Hotel. At the beginning, the front desk gave us room 409. When we entered, the room smelled very strong. There was a smell of urine, so I called the lady at the front desk. She smelled it and moved us to room 408. Then we went out during the day and at night, when it was bedtime, the children lay down on the bed and found that the sheets were very dirty and there were crawling bugs on the sheets as shown in the picture. , I didn’t know if it was fleas or lice. The lady at the front desk immediately came over to check it out. She also took photos and videos of the bed bugs and said that she would report it to the leadership at the meeting tomorrow morning and move us to the third floor. It was late at night. I carried my luggage in my pajamas and got a bad cold the next day! This is the first time I encountered such a dirty and disgusting hotel. I couldn't move to a new hotel due to my serious illness, which messed up my trip. This is my first time to give a bad review to a hotel! Really angry!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!首先感謝您選擇璞隱酒店入住。十分抱歉沒有給您帶來良好的入住體驗。酒店接到您的問題反饋後已第一時間反饋相關部門負責人針對員工進行加強培訓。且已聯繫消殺公司對酒店進行全方位消殺。小璞希望得到您的原諒給我們一次機會。希望您下次入住給您不一樣的感受。酒店總經理:Noah
Guest User
Orchid House (Inner Window)
Stayed in Nov 2023
Couples
4 review
4.5/5
Great
Posted on Dec 23, 2023
The facilities are so-so. You can't choose the playback software for the projector or log in as a member. The room is not hot. The service is very friendly and the facilities are very new.
Original TextTranslated by Google
Response from Property: Dear family, hello! Thank you for your 5-point review! Every city always has a reason to miss us, every season has its scenery that makes us reluctant to leave, and every hotel has its sweet and warm memories. We hope that Puyin Hotel can become a warm and unique place in your memories. We hope that we can add joy, touch, romance and warmth to your journey. We look forward to your stay again and wish you a pleasant journey!
Shan*
Orchid House (Inner Window)
Stayed in Nov 2023
Business travellers
6 review
4.5/5
Great
Posted on Dec 21, 2023
The breakfast at the hotel is very good, with many categories. The hotel has convenient transportation. There is a subway station 100 meters away, and taxis are also very convenient. The hotel's hygiene is good. There was a lot of rain, but the water temperature was hot and cold in the morning. In addition, the soundproofing of the room is not very good. If someone checked in in the middle of the night, the voices in the room could be heard very clearly, as well as the sound of people moving upstairs.
Original TextTranslated by Google
Response from Property: Dear family: Hello! Thank you for the encouragement you gave us despite your busy schedule. Life is full of coincidences. Two parallel lines will intersect after 999 circles around the earth. No matter how big the world is, at this moment, The scenery that belongs to us is only you, experience is a moment of time, but warmth is a long-lasting life. Xiaopu's warm station is your eternal companion, only leaving warm memories for you. Thank you again for your affirmation of our work. , Xiaopu has been working hard to do his best and looks forward to meeting you again. I wish you everything goes well and there is sunshine everywhere in your life.
Anonymous User
Deluxe Room (2 Beds)
Stayed in Nov 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 17, 2023
The hotel style is casual and comfortable, the rooms are large and the layout is reasonable. satisfy!
Original TextTranslated by Google
Response from Property: Dear family, hello! Thank you for your 5-point review! Every city always has a reason to miss us, every season has its scenery that makes us reluctant to leave, and every hotel has its sweet and warm memories. We hope that Puyin Hotel can become a warm and unique place in your memories. We hope that we can add joy, touch, romance and warmth to your journey. We look forward to your stay again and wish you a pleasant journey!
Mr unknown
Orchid House (Inner Window)
Stayed in Oct 2023
Couples
16 review
2.7/5
Posted on Nov 26, 2023
The room was stuffy and the air conditioner couldn't cool it down.
After checking in, I found that the room had not been cleaned. After communicating with the front desk, I came back from dinner and found that it had not been cleaned yet.
The room facilities are good, but the supporting facilities are average.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for leaving us a review despite your busy schedule. We attach great importance to your suggestions. We are strengthening the training of front desk staff. You can contact the front desk in advance for your next reservation and we will give you priority to arrange a room. Under your supervision, Xiaopu is working hard to grow. Xiaopu welcomes you at any time. We apologize to you again and wish you a happy life!
Jiadeyegesimayou
Orchid House (Inner Window)
Stayed in Oct 2023
Other
1 review
2.0/5
Posted on Nov 20, 2023
If you change to a room with an open window, you will get a tail room after paying the price difference. The room is not as big as the room without windows.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for leaving us a review despite your busy schedule. We attach great importance to your suggestions. If you have any requirements for the room type, you can contact our front desk in advance when you make your next reservation. We will give you priority to arrange a room. I apologize again and wish you a happy life!
Anonymous User
Deluxe Room (2 Beds)
Stayed in Oct 2023
Travel with friends
4 review
2.5/5
Posted on Nov 28, 2023
The check-in experience was very poor. We were given the wrong room for the first time. After we changed to the right room, the temperature of the room soared by 29 degrees. When we asked the hotel to change rooms, the staff told us that there was nothing we could do. We couldn't sleep well at night. As a result, we woke up with a sore throat and a cold the next day. , the next night, we finally changed the room after our repeated requests. Although there was an available room, we didn't change it when we first asked. We had to wait until it was too late to let go. I was out to play and got sick because of this. What a great experience Extremely poor.
Original TextTranslated by Google
Response from Property: Dear family: Hello! Thank you for choosing Puyin Hotel during your trip. It is a great honor. At the same time, we are also sorry that we have brought you some unsatisfactory check-in experience during your stay. The hotel attaches great importance to every guest's experience. Your comments reflect some shortcomings in our work. We have not We will promptly pay attention to your needs and solve them for you. We sincerely apologize to you! The hotel will strengthen employee training to prevent similar incidents from happening again. We hope you can give us a chance to make corrections. We very much welcome you to stay in our hotel again whether you are on a business trip or traveling, and we sincerely look forward to your visit again!
Guest User
Qinglian Ju Suite
Stayed in Sep 2023
Business travellers
5 review
2.0/5
Posted on Oct 26, 2023
First of all, let’s talk about the environment. In a suite, there is only a small window that can be opened one third of the way by the bed. It is very small. When booking the room, the front desk did not tell me that there is no window. There is no ventilation in the room. The air conditioner blows all the hot air. It is very difficult to stay in the room. My whole body was palpitating. Secondly, when it comes to service, the front desk staff can’t solve anything. They are helpless. From the front desk to the manager, they keep saying how they are doing, this room is like this, etc. They never think about how to solve the problem for customers. The experience is not good, very Difference
Original TextTranslated by Google
Response from Property: Dear family: Hello! Thank you for choosing Puyin Hotel during your trip. It is a great honor. At the same time, we are also sorry that we have brought you some unsatisfactory check-in experience during your stay. The hotel attaches great importance to every guest's experience. Your comments reflect some shortcomings in our work. We have not We will promptly pay attention to your needs and solve them for you. We sincerely apologize to you! Due to the shortage of hotel rooms, we are unable to coordinate a room that needs to be changed for you. We apologize again. Regarding the employee business issues you mentioned, the hotel will also reflect on it and provide enhanced training based on the problems encountered during the operation. We are deeply sorry for the inconvenience the hotel has caused you. We also very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Orchid House (Inner Window)
Stayed in Nov 2023
Other
15 review
5.0/5
Outstanding
Posted on Dec 17, 2023
Good attitude and good environment!
Original TextTranslated by Google
Response from Property: A happy life is indispensable without your company, and happiness is all about your presence. Thanks to you, life is no longer lonely. Thanks to you, the distance between our hearts is no longer far. When our efforts were recognized by you, Xiaopu felt really happy. See you next time and look forward to your visit again!
Response from Property: 非常感謝您的肯定與讚揚,對我們團隊辛勤工作最大的獎勵就是客人的滿意與推薦。您的關注與建議對我們至關重要,我們已詳細記錄您的寶貴反饋,確保能夠更加提升服務質素與體驗效果。對於您提出的具體需求,我們將在日常工作中持續優化,比如加快前台辦理效率,增強客房服務的響應速度,以及其他個性化服務,如定製化的旅遊建議和更加豐富多樣的早餐選擇。同時,我們也會深化對酒店環境的維護,確保每一位入住客人都能享受到更寧靜、更典雅的氛圍。再次感謝您的支持與指導,我們將以此次正面反饋為動力,不斷努力,提供超越期待的旅行體驗。再次感謝您,期待您的下一次光臨!