Guest Reviews of Hello Hotel (Changsha Wuyi AvenueSubway Station Branch)
9.5/10
Outstanding
246 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.4
Service9.6
Cleanliness9.4
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All reviews(246)
Positive reviews(241)
Reviews with photos/video(89)
Easy to get around(45)
Convenient location(36)
Friendly front desk staff(30)
Delicious breakfast(27)
Classy environment(19)
Close to metro(19)
Quiet & comfortable(10)
Would stay again(7)
Negative reviews(5)
csiri2001
Superior Double Room
Stayed in Apr 2024
Couples
2 review
9.0/10
Great
Posted on May 18, 2024
overall we like the hotel. nice room and facilities. good breakfast. However, it needs improvement on cleanliness. when checking in, we found a cigarette butt in the bathroom on our non-smoking room. probably from the previous guest. Nice staff. even they barely speak english but they do try to help on our questions and requests.
Response from Property: 感謝您對我們的認可,看到您對我們的評價沒有全部滿分哦,看來我們還有非常大的提升空間,我們一定會加倍的努力,改善環境和設施,期待您的再次光臨!
mark teeter
Business Room (2 Beds)
Stayed in Feb 2024
Family
4 review
10.0/10
Outstanding
Posted on Mar 17, 2024
The breakfast was delicious, and the rooms were clean. It was an easy walk to the train station :)
Response from Property: 感謝您的點評,小好如沐春風,給您一個大大的熊抱哦。
Looi
Superior Room (2 Beds)
Stayed in Feb 2024
Travel with friends
37 review
10.0/10
Outstanding
Posted on Apr 3, 2024
The staff is nice , friendly and helpful
Hotel is comfortable
Response from Property: Dearcustomers,welcometoourhotel.Weareveryhappytoseeyourcomments.
W.Wyan
Superior Double Room
Stayed in Dec 2024
Travel with friends
30 review
7.5/10
Posted on Feb 5, 2025
The sanitation is OK. Because we stayed in the renovated room above, it seemed a bit cramped. It was totally out of place with Huazhu Club. The decoration style was also out of tune. The service attitude was very good. The TV was not working, and they came to adjust it immediately. They changed our room in time. The laundry was taken out by people in other rooms in advance, and we communicated with the front desk in time. The service staff deserves recognition. When checking out, they gave us a cup as an apology.
Original TextTranslated by Google
Response from Property: Dear customer, hello, we are very sorry that you have had a bad experience during this stay. The superior queen and superior double rooms on the 8th and 9th floors of our hotel are the second-time renovated rooms. The front desk did not remind you when checking you in. The hotel will strengthen the training of front desk staff. If you come to Changsha again in the future, you can stay in our hotel again and give us a chance to apologize. I wish you all the best and look forward to seeing you again.
Jingruozhishuiweilan
Superior Room (2 Beds)
Stayed in Jun 2024
Business travellers
4 review
10.0/10
Outstanding
Posted on Jul 21, 2024
Overall not bad.
Facilities: There is a small refrigerator in the room, which is very useful in Changsha at 38℃ today. It can be used to refrigerate yogurt and drinks.
Cleanliness: I stayed for four nights in total. I chose "please clean up immediately" before going out and the room was cleaned every day. After staying for two days, the beds were changed as required.
Original TextTranslated by Google
Response from Property: Open the door to welcome guests, treat each other with laughter, and provide excellent service. You will come again and see you there.
Adaipp
Superior Room (2 Beds)
Stayed in Jun 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Jul 19, 2024
The service is very good and the location is excellent, very close to the train station and subway station
Original TextTranslated by Google
Response from Property: Open the door to welcome guests, treat each other with laughter, and provide excellent service. You will come again and see you there.
Guest User
Superior Double Room
Stayed in Jun 2024
Couples
1 review
10.0/10
Outstanding
Posted on Jul 6, 2024
The room was clean and tidy. The front desk staff was very friendly.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your evaluation of us. We will continue to work hard with your encouragement and support. Thank you for your support.
Guest User
Superior Double Room
Stayed in Apr 2024
Travel with friends
3 review
10.0/10
Outstanding
Posted on May 28, 2024
The room is clean, the service staff is friendly, and the breakfast is rich and delicious😋
Original TextTranslated by Google
Response from Property: Perseverance and ideals are purely in the present. Thank you for choosing Xiaohao and thank you for meeting me.
Guest User
Superior Double Room
Stayed in Apr 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on May 11, 2024
The room was very nice and there was free breakfast. The breakfast was rich and the front desk service was also very good.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your evaluation of us. We will continue to work hard with your encouragement and support. Thank you for your support.
Peizhuowoniusanbuo
Superior Double Room
Stayed in Apr 2024
Solo travellers
1 review
10.0/10
Outstanding
Posted on May 8, 2024
The facilities are very good, the sanitary environment is good, the service is very considerate, very satisfied!
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your praise. The hotel uses thoughtful service to leave the best stay experience for every guest who comes to our hotel. The hotel wishes you a happy life and looks forward to your next visit.
Hemuying
Superior Double Room
Stayed in Apr 2024
Business travellers
1 review
10.0/10
Outstanding
Posted on May 8, 2024
The location is good, the environment is also very good, and the customer service guy is very good. I am very satisfied with my stay.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your praise. The hotel uses thoughtful service to leave the best stay experience for every guest who comes to our hotel. The hotel wishes you a happy life and looks forward to your next visit.
Anonymous User
Superior Double Room
Stayed in Apr 2024
Other
1 review
10.0/10
Outstanding
Posted on May 7, 2024
Very satisfied with the stay experience, the lobby is clean, the environment is good, the front desk service attitude is good, the check-in is fast, and the room is clean and tidy
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Superior Double Room
Stayed in Apr 2024
Other
2 review
10.0/10
Outstanding
Posted on May 6, 2024
The hotel lobby is clean and tidy, the waiter's service attitude is very good, and the breakfast is delicious
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your evaluation of us. We will continue to work hard with your encouragement and support. Thank you for your support.
Shiqiyaya
Superior Double Room
Stayed in Apr 2024
Travel with friends
4 review
10.0/10
Outstanding
Posted on May 5, 2024
There is a subway nearby, which is very convenient. It is very close to May Day. The breakfast is also delicious and rich in variety [strong] The service of the young lady and brother at the front desk is very enthusiastic. There is a welcome message at the door
Original TextTranslated by Google
Response from Property: Perseverance and ideals are pure in the present. Thank you for choosing Xiaohao and thank you for meeting me.
Guest User
Business Suite
Stayed in Apr 2024
Solo travellers
1 review
10.0/10
Outstanding
Posted on May 24, 2024
The room is very nice, I like it, and it also comes with breakfast, which is very good
Original TextTranslated by Google
Response from Property: Thank you for your praise. The hotel uses considerate service to provide the best stay experience for every guest who comes to our hotel. The hotel wishes you a happy life and looks forward to your next visit.