Kyriad Marvelous Hotel

A hotel that you don’t need to stay in. Poor service awareness. Poor service attitude. Poor sanitary environment. 1. The hotel called us in advance to confirm whether they would check in that night. We were told clearly that they would check in that night and waited until 12 o'clock in the evening to check in. After arriving, the hotel did not reserve our room type for us, nor did it explain it in advance, etc. We were told when we raised questions that if we had not asked the questions, the hotel would have concealed this behavior. Regarding this problem since then, no one from the hotel has called us to say sorry. They just dealt with the problem coldly. 2. The sheets are dirty and the pillows are holey and messy. 3. The front desk of the hotel made it clear that the manager would call us later. However, we waited for 20 minutes and there was no call. After I called him, he told me that the manager was not there. There was no explanation, and the front desk had no awareness of proactive service. Keep us waiting 4. When I called the front desk the next morning, the front desk was confused. We had already communicated that we would move in the next morning. The front desk the next day had no idea and did not hand over the work well. Not at all.

The service attitude of Xiaoding at the front desk is very good. I am very satisfied. It is really good. I will choose it next time.

I came to Changsha for a trip with my friends, and I stumbled upon this hotel on Ctrip by chance. How should I put it, the staying experience is really good! First of all, let’s talk about the location. The location is very good. It’s just in Furong Square. It takes more than ten minutes to walk to Wuyi Square. It won’t be as noisy as Wuyi Square, but it’s very convenient for everything. It’s very convenient to take the subway to Juzizhou. ! The second is the service. The entire lobby feels like a petty bourgeoisie. When sitting in the lobby, there will be tea on the table. The service staff at the front desk and the guest room are very friendly and enthusiastic. They introduced us to many places to eat and drink around. The last is the breakfast, which is really rich! Hotel room hygiene is also very clean In short, it is a very cost-effective hotel!

There was a black mark on the sheet on the pillow and a lot of dust on the floor