After having shared a somewhat negative experience before, it is completely right to share my experience here again after my second stay. The serious and sincere response to the previous review was reason to book a second stay without hesitation.
The personal welcome on arrival, the room upgrade and welcome gift showed appreciation. The restaurant manager had already noticed my arrival and provided me with a nice cup of coffee.
If you share your travel plan in advance, the front desk will arrange suitable and affordable transport with experienced drivers to and from the locations you want to visit.
The rooms are diverse, spacious, neatly clean and sufficiently equipped with everything you need during your stay.
The restaurant is spacious and provides a wide range and varied breakfast. An extensive lunch and dinner menu is also included. The quality of the food is excellent and their must be a master-cooker in the kitchen. The background music was in harmony of the moment.
The staff are friendly, helpful and, above all, caring their guests. It is making a stay at this Pullman hotel particularly enjoyable.
This hotel manages to continue to guarantee health and hygiene, without you as a guest experiencing any inconvenience.
All staff deserve appreciation. Still want to appreciate 3 people particularly.
- Damien, general manager, who subtly showed his attentiveness to the well-being of his guests.
- Luca, restaurant manager, who knows what 'his' guests need and is able to give that little bit extra, so that you feel 'pampered' as a guest. Super!
- Candice, guest experience director, (who should be mentioned first). She is modestly in the right place at the right time. With her focused attention, she gauges the needs of guests, she excels in accuracy. Special appreciation for her professional personal and business dealings.
This time we had a very pleasant stay, completely in the style of Pullman.
Thanks to the Pullman Changshu Leeman team!