Guest User
January 25, 2026
Let's start with the pros:
1. Extremely close to Taihu Performance City, within walking distance.
2. There are cute penguins right in the hotel lobby.
3. The optional package deals are very cost-effective.
4. The room is large and has a bathtub (bathtub liner costs an extra ¥5).
5. Balcony rooms offer direct views of the ancient town's night scenery, and if there are fireworks, the location is superb.
6. We received a welcome gift upon check-in, including penguin sticky notes and a pen holder.
7. There's a butler who sends out performance schedules and such.
Now for the cons:
1. The hardware facilities are mediocre. The air conditioning never got warm, the room was very cold, and the comforter was thin.
2. The blackout curtains are poor; you can clearly see the flashing lights from across the way, which continued flashing until after 10 PM.
3. Poor soundproofing, which is probably a common issue for older hotels.
Initially, we were given a room directly opposite the elevator. After seeing the room, we requested a change. We waited for a while, and the front desk came to move us to a room three doors further inside. They actually gave us the wrong key card, and we awkwardly waited outside for 10 minutes. This really counts as inadequate service; the staff member who gave us the key card should have swiped us in before leaving, right? Later, they gave us a new key card but didn't proactively help us put our luggage inside. This definitely needs improvement.
4. The internet was down. After asking the front desk, they said it was under maintenance, and then there was no follow-up.
5. Although walking from Taihu Performance City to the hotel is very convenient, the road is under construction and in terrible condition, almost completely dark. It looks like a wasteland.
If you're considering this hotel for its geographical location, it's perfectly fine. However, if you're looking for excellent service, it's just average.
Original TextTranslation provided by Google
