Courtyard Dulles Airport Chantilly

They rude as hell so I cancel it and they said they not gonna refund my money so yeah they robbed me

Construction of the property was challenging and has a role in my rating. The biggest issue is that the property advertises 24hr hotel airport shuttle but you have to call to request it. We waited 45mins and called twice and a shuttle never arrived so we had to pay for an uber. The room had an awful smell but it was already midnight after a long day of travel so I dealt with it.

It was quiet, clean and just what we needed to get ready for a concert and stay the night after. There was a sliding glass door that goes outside which was nice. The only thing I would've changed was there wasnt a fridge or microwave to heat up leftover take out later after the concert. Lighting wasn't great where the sink and mirror are if you need to apply makeup just bring a mirror. Just so guests know they're currently (May 2025) doing renovations but it didn't effect our stay at all on a Sat night. Im not sure what the week is like though.

We had a terrible stay at this hotel. my friends and I get there get there late and the front desk tells us that they don’t have our rooms because we “booked third party and now they’re fully booked. After some panicking, the front desk calls us back over saying that our rooms magically showed up. Note that we booked two suites with a king bed and double sofa. For 11 girls this was already going to be a tight squeeze but we were ready to make it work. However we get to the rooms and they’re regular rooms with two double beds which is significantly harder to fit six girls on. We make it work for the night because it’s late but a lot of the girls are uncomfortable and not able to sleep. The next day we ask to switch rooms. They tell us they can’t because they’re fully booked again. I ask that if any rooms open up that they give me a call. This was around 9:30 am. We then drive into the city — a 40 minute drive. And stay there for the day. Around 2 pm I give them a call again and ask if any rooms open up and they said no. I expressed that I was very annoyed with the situation. They call me again saying they have rooms. Great, but we’re going to be in the city until later. Is that a problem? They tell me no. A couple of hours later they call saying we need to be there in 15 minutes or we forfeit the rooms. I was shocked. If I had known there was a time limit I would have made an effort to get there but now we’re ＞40 minutes away. I ask for an hour and they say no. Terrible.

Convient to get to from the events we were in town for. Staff was extremely friendly and nice to my child. There is renovations happening which i didnt realize but will stay again.