Guest User
August 18, 2023
Let me start with the conclusion: the experience is very poor.
This is a B&B that I have collected for a long time, so I am looking forward to it. I just happened to make a reservation for this business trip. However, during the check-in process, there was a very unpleasant communication experience. I hope to protect everyone from lightning
1. The instructions are crude. There are no details, only two positions. It is very hot in the summer with luggage, and the navigation is not right at all. I walked around for a long time. The boss answered the first call, but his attitude was not very patient during the second call. The phone cannot be connected directly. I am still a person, what if I am old and young? If you are very busy, can you give detailed instructions?
2. There were a lot of mosquitoes in the room. I was bitten by five or six packs as soon as I entered. I wonder if the mosquito repellent water is not visible on the bedside? After repeated inquiries, I was given another mosquito repellent. Everyone, look at the picture. The electronic mosquito repellent is in a paper towel tube. Can I see it?
3. This problem is the most fatal. The toilet was not checked in advance to see if it was unblocked. Since I left my luggage and went out until late at night, I didn't find any problem with the toilet flushing. And at 8 o'clock the next day, when I was doing my daily defecation (I had the habit of flushing in the middle), I found that the flushing sound was wrong. When I looked back, I saw that the toilet was about to overflow. Can you imagine my mood... I called the owner and heard that he asked me to change to the next room before I even got up. When I hugged a bed of scattered things and was hurriedly running back and forth with my hair and skin covered with leather swallows, I couldn't move out of the room. . The scene is hilarious and the mood is extremely depressing. I told the owner that I didn't come here to buy you two bottles of Evian....
4. Because I didn’t want to have invalid communication, I handed over the follow-up complaints and follow-up to Ctrip’s customer service. Unexpectedly, Ctrip’s customer service called me and said that they had communicated with the shop owner many times. The shop owner’s attitude was really bad and he went back on his word. They were also helpless. Penalty points will be deducted later. I hesitated, I can only say that the store is not short of money, I am convinced.
I write so much in the hope that no one will have the same experience as me. In the booming tourism environment in Chaozhou in the past two years, high-quality B&Bs are springing up like bamboo shoots after a rain. The environment is much better with high cost performance. If the store continues to rely on old sellers and serve customers with this kind of service attitude, then you won’t make any money.
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