Lavande Hotel (Chaozhou Fortune Center) Reviews

Response from Property: First of all, thank you very much for your valuable feedback on our hotel. We know that your experience is very important to us, so we take your comments very seriously. We are deeply sorry for the problems you mentioned regarding hardware sound insulation and soft services. We are committed to providing you with a comfortable stay and we regret that we did not meet your expectations. We feel deeply guilty about the service attitude of the girl at the front desk. This is definitely not the impression we want to leave on our guests. After our internal investigation, we found that there was indeed some inadequate service. This is mainly due to insufficient training on our part and some employees not fully understanding the nature of the service industry. To address this issue, we have taken the following measures: 1. Retrained all front desk staff to emphasize the importance of service attitude and customer satisfaction. 2. Implemented new service standards to ensure that every employee greets every guest with a smile and enthusiasm. 3. Strengthened supervision of employees’ daily work to ensure continuous improvement in service quality. We have seen initial results from these rectification measures, and we believe that in the near future, you will feel a significant improvement in our service. Once again, we sincerely apologize for the inconvenience caused to you and ask you to give us a chance to prove our sincerity. We very much look forward to the opportunity to serve you again and hope that you will give us a chance to earn your trust again.