Hampton Inn Charleston-Downtown (Civic Center)

could use a bit more detail cleaning....great hospitality....

The room was clean and modern. The staff was friendly and courteous. The free breakfast was very good.

I was having surgery so I couldn't have breakfast but my husband went down and breakfast was being served and he said everything was good and hot. As for the staff, not impressed. She was taking a reservation on the phone and didn't bother to say I'll be right with you and when she got off the phone didn't apologize for my wait. She didn't tell me which way our room was or anything else we should know except the wi-fi was our room number. She wasn't rude just very dry. She also should use her manners. The icing on the cake was the fact that I had to pay $11.76 to park in the motel parking lot after I paid $168.00 for a room. If it were a parking garage I could understand but, come on, in the parking lot of the motel. I've never paid to park in a motel parking lot before. I expected so much more from a Hampton Inn especially in a big city like Charleston. I have several doctors appointments there and because we have a 2 hour drive it is sometimes necessary to stay overnight but I'm sorry I won't be staying at the Hampton Inn. Sincerely, Joetta Seldomridge

The could not find my reservation so had to get on the phone with the help desk for about twenty minuets for the reservation number not confirmation number I was given when it was booked - also had to scan a code and pay 11 to park which it states free parking on line

Tara ( front desk) and Rebecca ( in charge of breakfast and the room in which it’s served) were the most outstanding, efficient, kind workers I ever encountered in a hotel. I was welcomed with a cold drink and snack and a smile after a long trip. Rebecca prepared the best free breakfast any hotel has ever offered. She was always in motion, keeping the dishes filled and the room spotless. I was a bit disappointed that after 3 days ( left on the fourth), there was no maid service.This despite a sign in the room that it would be provided every other day. Tara, at the front desk, offered replacement towels. The hotel is not walking distance to much, but they do offer a binder of menus from local restaurants that deliver. Bed linen very comfortable and very large tv in room.

Staff is excellent! The room looked a little rough around the edges. Nail polish dumped down the bedside table and onto the carpet. Spots on the carpet as well. Not sure when the top blanket on the bed had been laundered last. I folded it down and went on. The property is beautiful and is close to the highway. Easy access to everything. The lobby is nice and inviting. The breakfast was good.

Tara at the front desk was amazing and helpful! Was disappointed that the pool was under Reno with no notice and price remains the same even thought price were increased for concert in town but then was cancelled …. Prices should drop if event is cancelled …. Not managers fault I’m sure it’s just policy ….but not a great policy we couldn’t cancel so we still went and spent the night but how many customers did cancel ? Should have gotten a break on price

The staff was very friendly. I forgot an item that I left in my room. The staff member that answered the phone gladly went to the room (the top floor) and recovered it for me so I could pick it up when returning home.

The Hampton was sold out but staff provided a professional service to all patrons. Very informed in answering questions. Very clean room and facility. Buffet breakfast a large array of hot and cold options. Never have seen a better quality and variety. Great place.