Residence Inn Hotels in Charleston

When we arrived at the hotel and checked in. We enquired about the breakfast which was included in the booking. We were suprised to find out that there wasn't actually a breakfast. You got this card, and every morning you could pick out one item out of their ”supermarket”. The ”supermarket” was basically a minifridge and freezer, and a couple of shelves. Here you could find little cups of icecream, frozen minipizza, water, cola, and things like crisps and m&m's. This is hardly a breakfast. And you could only take one item, not even a drink and a snack. We said that this was not what we expected when we made the booking with breakfast included. The receptionist didn't even apologize just stated that the information on the website was old from 2021 and that they hadn't gotten around to changing it. We decided on this hotel because the breakfast was included. It was a pretty expensive booking. With over 400 dollars per night you would expect at least and nice breakfast or apologies and compensation. At the end we just took a bottle of water in the morning and had breakfast elsewhere.

My family and I liked it very much after staying for one night, so we stayed for another night. The room is big enough, clean and comfortable, there are many guests with pets and children. Sometimes there are pets barking or children running around in the hallway, but overall it is quiet. The whole hotel is small and delicate, elegant everywhere, even the back stairs are clean, covered with thick carpets and perfumed. Simple breakfast buffet.