The Ballantyne, a Luxury Collection Hotel, Charlotte

I had a beautiful weekend with my family here, the property is really nice, rooms and amenities. love it

I recently stayed for two nights at Ballantyne, a Luxury Collection Hotel, Charlotte. Upon arrival, the property made a wonderful first impression — the fresh flowers in the lobby and the serene, well-maintained grounds set a welcoming tone. The location is convenient and within walking distance of several restaurants. Staff were courteous and professional, and management was responsive when concerns were raised. However, for the $400 nightly rate, the room itself was disappointing. The décor felt outdated and dim, with carpet that had noticeable stains and did not feel clean. While robes and slippers were provided, the bathroom tile was worn and in need of updating. Upon arrival, I found a visible stain on the bedsheets — housekeeping did respond immediately, but it was still an unsettling first impression. The in-room minibar automatically charges if an item is moved, and there was no espresso or coffee machine available in the room — surprising for a property of this category. The spa, while spacious, felt overly segmented with too many small rooms, making it feel disjointed rather than relaxing. Dining at the on-site restaurant for Saturday brunch was mixed: the food was fine, but our waitress appeared impatient and visibly displeased with even small requests.

I absolutely LOVE Ballantyne resort. The beds were comfortable, the food was amazing, the resort was within walking distance of many things and I completely forgot I was in CLT. We had an amazing time and will definitely visit again soon.

Beautiful hotel, great spa treatment, yummy breakfast…the only problem was that the beds are too high, I struggled climbing into bed. Also, the room was close to the elevator therefore too noisy.

Check in quick and got our room early. Beautiful hotel! We spent the afternoon in the pool. Walking distance to the Amp at Ballantyne where we saw a great concert. Very happy with the whole resort.

We had a phenomenal time. The rooms were excellent. The front desk staff was extremely polite and helpful. The food was amazing and the Spa was great! Highly recommended.